VIRGIL
DAGROU
CUSTOMER SERVICE REPRESENTATIVE
AI TRAINER
WRITER
TRANSLATOR
SUMMARY
Dynamic professional with expertise in customer service,
content writing, and language translation. Excels in
managing challenging situations with empathy and
professionalism.
Adept at meeting deadlines and delivering high-quality
results in diverse roles, contributing to organizational
growth and excellence.
PROFESSIONAL EXPERIENCE
INVISIBLE TECHNOLOGIES
FRENCH LANGUAGE SPECIALIST - AI TRAINER /- - PRESENT
Google Lingua Rewrites V2
LANGUAGES
English - Fluent
French - Native
SKILLS
Customer Service Excellence
General Bill Shell Process (Flexwork Advanced)
General Bill Shell Process (GDM Generalist)
Shell Process - Videogen GP (Tier 2 Advanced)
UPWORK / REMOTEROCKETSHIP
FREELANCER - - PRESENT
Effective Communication
Writing (Content writing, Ghostwriting)
AI Training expertise
Translation (English to French ; French to English
Content Strategy
Customer Relationship
Management
Deadline Management
INTERESTS
Technologies
Reading
Traveling
Music
CONCENTRIX
CUSTOMER REPRESENTATIVE/ SALES SPECIALIST/ MANAGEMENT- -
Deliveroo (Restaurants Manager)
Free (Optical Fiber Installation Project)
Back Market (After-sales Service)
EDUCATION
ENGLISH BACHELOR DEGREE
UNIVERSITY FELIX HOUPHOUËT BOIGNY - ABIDJAN CÔTE D’IVOIRE
