Viren B. Jhaveri
Contact No.:-
Email:-
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In pursuit of career enhancing opportunities in the field of:
~ Banking, Financial services and Insurance (BFSI).
SUMMARY
Preferred Location: - Any part of India
MBA – (Finance & Information Technology) with
services and Insurance Industry.
Scope of exposure entails:
- Team handling
Total 7+ years of experience in Banking, Financial
- Transfers and claim settlement
- Daily reporting to clients
Lastly associated with Tata Consultancy Services as a Business Process Lead
Proficient in handling activities related UK based Insurance company.
An effective communicator with exceptional Team management skills.
CORE COMPETENCIES
Multi-tasking, organizational talent; time-management.
Can work independently without supervision.
Providing insights on future company initiatives with intellectual team co-ordination.
Providing training to staff for Internal Accounting Process.
As a team leader assisting the team members to encouraging and motivating for optimum results.
CAREER RECITAL
Since : June 2016 to till date
Concentrix
Location- Pune
Company profile
:
A business outsourcing Company Based at Pune deals in multiple products like
telecommunication, Health Insurance, etc. with clients.
Designation : Senior Practioner
Key Tasks Handled:
Looking after customers broadband requirements.
Trouble shooting and helping customers to get their broadband connections up and running.
Helping customers to login into their mail client/web mail in the device they require.
Supporting other agents in the floor to trouble shoot and help solve the customers query.
Taking care of the new hired agents between 0-30 days on all their queries and guiding them through call
drivers.
Providing periodic feedback to the new joiners to groom their skills.
Also taking care of the activation of the router and helping with the details of their broadband services.
Since : March 2012 to Feb 2016
Tata Consulatancy Services Ltd
Location- Pune
Company profile
:
India’s number 1 IT and BPO company. Providing Business Process Services to
different countries in various industries.
Designation : Business Process Lead
Key Tasks Handled:
Meeting clients via teleconference and video-conference to understand their Reporting
requirements, and discuss Service Level Agreements (SLA), documentation required and various
methods to covert the business idea into the Reporting model
Evaluating and analyzing Credit Agreements of Issuers/Obligors/borrowers to draw information
and setup data into the business application, so that investors can have a position in them
Identifying errors in process, providing feedback to members and implementing possible solutions
to avoid errors
Leading & supervising a team of 12 – 15 personnel in the absence of the team manager
Inspiring new members on quality, productions and providing process trainings to new members
Collaborating with management & team to facilitate smooth communication to understand &
analyze the requirement
Ensuring good quality of work and with no mishaps in the flow of work and compliance with
process parameters and enhancing team productivity through periodic reviews and sharing best
practices among team members
Designing service standards & guidelines that serve as benchmark for excellent service delivery
and as per Global standards; ensuring adherence to SLA in line with clients’ expectations
Well-versed in working in both the environments – Legacy and BaNCs
Since : July 2008 to Feb 2012
Wipro BPO Ltd
Location- Pune
Company profile
:
A BPO Company based at Pune providing Business Process Services to different
countries in various industries.
Designation : Senior Associate
Key Tasks Handled:
Ensuring good quality of work and with no mishaps in the flow of work and compliance with
process parameters and enhancing my productivity through periodic reviews and sharing best
practices
Following service standards & guidelines that serve as benchmark for excellent service delivery
and as per Global standards; ensuring adherence to SLA in line with clients’ expectations
Provide supervision and technical assistance to customer service team to attain
departmental and organizational goals.
Monitor business and process metrics to measure and manage customer service
effectiveness
Direct communication with the clients to understand their requirements and implementing
it accordingly.
Since 2002 to 2006
M/s Gelani Brothers
Location- Katni (M.P)
Company Profile
:
A Distributorship firm for Hindustan Lever Ltd. & Reliance Telecom Ltd.
Designation : Assistant Manager Inventory & Accounts
Engaged in monthly compilation of Revenue Budgets.
Assisting in handling the entire Income Tax (Tax Audit, Income tax Assessment, and TDS), Service Tax
matters.
Assist in yearly closing of books of financial accounts.
Since 1999 to 2002
M/s Ratan Sales Enterprises
Location – Katni (M.P)
Company profile
:
A Distributorship firm for Parle Products Ltd., Parle Biscuits Ltd.,
Nestle India Ltd., ITC Ltd., Marico Industries Ltd. & Idea Cellular Ltd
Designation : Accountant
Key Tasks Handled:
Preparation of Budget & Budget controlling Reports.
Engaged in monthly compilation of Revenue Budgets
Monitoring bank transactions & Reconciliations (Checking Interest, Processing charges etc.)
Keeping Branch Control.
Age scheduling and recovery management of debtors and creditors.
Since 1994 to 1999
Company profile
M/s Shringarika Corner
:
Location – Katni (M.P.)
A Distributorship firm for Lakme Lever Ltd. & Paras Pharmaceuticals
Designation : Junior Accountant
Key Tasks Handled:
Assisting in handling the entire Income Tax (Tax Audit, Income tax Assessment, and TDS), Service Tax
matters.
Assist in yearly closing of books of financial accounts.
Monitoring bank transactions & Reconciliations (Checking Interest, Processing charges etc.)
PROFESSIONAL QUALIFICATION
M.B.A (2 Year full time Regular) From R.T.M University Nagpur in- with 70 % marks.
Specialization
Finance
Information Technology
ACADEMIC QUALIFICATION
10th from M.P. Board, Bhopal
12th from M.P. Board, Bhopal
B.Com. from R.D.V.V., Jabalpur
PERSONAL INFORMATION
Father’s Name
Date Of Birth
Marital status
Language Known
Strength
Hobbies
Contact
Permanent Address
Current Address
Date:Place:-
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Mr. Bansilal Jhaveri
7 April 1973
Married
Hindi, English
Confidence & time management
Watching movies, cricket and making friends.
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Z2-201, Roseland Residency, Kunal Icon Road, Pimple Saudagar, Pune 411027
C/o Nalin N Jhaveri, F 305, Red Woods, Vasant Garden, Swapna Nagri,
Mulund(W), Mumbai – 400 080.
(VIREN JHAVERI)
