Vipin Sharma

 Key Skills Process Management Migration/Transitions Process Enhancements Strategic Planning Client Relationship Management Process Audit SLA Management Project Management Team Management Proficient in running successful method-oriented operations and taking initiatives for business excellence through the process improvement and transition measures Profile Summary A result-oriented professional over 11 years of a successful career with diverse roles distinguished by commended performance in Business Analysis, Process Migration and Fraud Analysis Skilled in conducting analysis to assess results & profitability implications, identifying business risks & implementing effective mechanisms to mitigate the same Skilled at multi-tasking, process improvement, identifying RPA opportunities , migration (learning a new process and implementing effectively in another process), resource management and client interaction Consistent top performer with skills in building high performing teams that excels in delivering business value with high morale & low attrition; recruiting, leading, training and monitoring performance of the team members for maintaining excellence in the service operations Expertise in managing the overall operations with key focus on streamlining the working SLA’s & SOP’s for enhanced operational effectiveness Resourceful in developing a framework of quality standards and managing smooth implementation of the project An effective communicator with client relationship management skills with capability to relate to people at any level of business and management Prepared SOPs, Process Maps, PDDs and SDDs Timeline Education PGDBA (Finance) from Symbiosis Centre of Distance Learning (SCDL) in 2012 B.Sc. (Life Science) from University of Delhi in 2008 Certifications Six Sigma Green Belt Certified Statistics 101 Agile Scrum Methodology Certified Python for Data Science Lean Digital Certified Process Management Work Experience Dec’17 – Till date working with Genpact Headstrong Capital Market (Noida) as a Lead Consultant (Team Leader) Key Result Areas: Handled complete project migration and streamlined the same Leading Data Analytics team - performing data back-testing, data wrangling, data mining, reviewing models & reporting using Python. Working on libraries - Pandas, Numpy, matplotlib and seaborn. Handling "Capital Market Project" for the client "Morgan Stanley" Product development / data management / data transfer (csv/excel files) related to stocks/shares Attending daily calibration call with the US / Canadian clients (Vice president & Executive Director) Utilizing HIVE (Hadoop) for product development Attending Scrum Meetings and ensuring tasks are completed within the assigned timeframe Performing Business Analysis, creating dashboards on JIRA, reporting of critical business parameters and doing process mapping for highlighting/rectifying issues Leading process improvement / innovation / audits for entire engagement Green Belt Project details – Before product transmission, the request has to be approved from the Legal Department. Legal Department has to review whether all future transmissions are covered under existing Legal Documents or not Previously, there was no tool that can keep a track of critical legal approvals and due to that we were loosing potential business opportunities as it was taking time to review previous legal documents and due to delay in processing, clients used to cancel their product requests . On an average, one product is sold for $50,000 - $5,00,000 to the external Morgan Stanley clients. Partnered with the RPA developers and identified a bot that can be utilized in this project. With slight modifications and with no additional cost / time involved we utilized the bot ( already being used in other project) and pulled all existing documents sorted with the unique client id. Now, clients are serviced on time and we prevented loosing business opportunities. Used Process Mapping, SIPOC, FMEA, Fishbone, DMAIC in this project. Jun’11 – Dec’17 worked with American Express, Gurgaon Growth Path: Jun’11-Aug’12Sr. Fraud Analyst Aug’12-Aug’13Master Fraud Analyst Aug’13-Mar’14Lead Fraud Analyst Mar’14 – Jul’15 Business Analyst Jul’15 – Dec’17 Lead Business Analyst Key Result Areas: Supported Amex Fraud Prevention department for 6 years “Dollar save” Project details – Implemented research tool in fraud ops and saved $10,00,000 in a year Automated fax review process through OCR and risk mitigation done via automation of acknowledgment letter sending process Successfully handled a team of 7 Business Analysts Prepared Process maps, SOP (Standard Operating Procedure), SDDs and PDDs Created dashboards and performed business analysis Conducted sessions on Lean, Six Sigma and RPA Attended calibration calls with the stakeholders based out of the US/UK/Philippines Handled 2 process migrations from the US and UK Utilized Teradata for data extraction / cleaning and considered the same for business analysis As a consultant, suggested process improvement opportunities with Directors and Vice Presidents Learnt 10 processes in 6 years in order to have “End to End” knowledge about the business Handled Process Excellence & Innovation for Fraud Department and closed 13 process improvement projects Oct’08 - Jun’11 worked with Bank of America Key Result Areas: Joined Bank of America as a “Team Member” and managed E-mails from customers to resolve issues related to the account like issue debit card, placing stop payments on cheques/ merchants, updating address on the account In 2010, promoted as “Sr. Team Member” and worked with Merchant Services (1st Chargeback Process); reviewed documents received from merchant and determined whether merchant should be chargeback’d or not basis Visa/Mastercard guidelines IT Skills Python, VISIO, HIVE (HADOOP environment), Teradata & JIRA MS Excel, MS Word, MS PowerPoint Personal Details Date of Birth:5th November, 1986 Languages Known:English and Hindi Address:M-26 Rajouri Garden, New Delhi, Delhi -110027