VIOLET NJOKA
VIRTUAL ASSISTANT/ CUSTOMER SUPPORT
--www.linkedin.com/in/violet-njoka-canbeit
SUMMARY
Experienced virtual assistant with a strong track record in enhancing operational efficiency and customer
satisfaction. Skilled in managing administrative tasks, scheduling, and client relations. Expert in planning,
executing, and overseeing the successful launch of complex systems, with a proven track record of
building strong customer relationships, problem-solving, and ensuring the delivery of high-quality results.
Adept at managing multiple projects in fast-paced environments, and skilled at both independent work and
team collaboration.
WORK EXPERIENCE
VIRTUAL ASSISTANT| Health Pillars-
Lead customer onboarding initiatives, ensuring smooth and timely implementation of solutions for a
diverse set of clients within the health and wellness industry.
Collaborated closely with internal teams to refine implementation processes and best practices,
enhancing overall project success.
Provided expert-level support in payroll administration using Zoho, ensuring client satisfaction with
payroll services.
Proactively communicated with stakeholders, presenting data-driven insights and strategies to align
customer use cases with company best practices.
Managed multiple projects simultaneously, ensuring deadlines were met and goals were achieved
while anticipating and resolving potential blockers.
ADMINISTRATIVE ASSISTANT| Septiemme Ventures
-
Supported the implementation of internal HR and payroll systems, contributing to the successful
deployment of new technologies for company-wide use.
Assisted in onboarding new clients, ensuring they were well-versed in company products and services.
Developed communication materials to support client success, leading to a 15% increase in customer
satisfaction during the onboarding process.
Worked in a fast-paced environment, managing multiple tasks and supporting cross-functional teams
to achieve collective goals.
SKILLS
Customer Service
Email Management
Community Management
Calendar Management
Project management tools such as Asana, ClickUp, Trello
Basic bookkeeping with Zoho and Quickbooks Online
Google Workspace
Basic graphic design with Canva
Social Media
Lead generation
Payroll administration
EDUCATION
Bachelor Of Arts In Social Work
Daystar University
ADDITIONAL INFORMATION
Languages: English, Kiswahili
Certifications: Level 1 Nutrition Certification, Precision Nutrition, 2023
Mastering Social Media Management, AQSKILL, 2023
Aug 2008 - July 2013
