Violet Ajulo

Hi! I’m Violet Ajulo, a results-driven and empathetic Customer Success, Technical Support, and Operations Specialist with over 5 years of experience supporting SaaS, Fintech, and E-Commerce businesses across more than 20 countries.

I help startups and global brands streamline customer operations, resolve technical challenges, and create scalable systems that deliver consistent, high-quality experiences. My background spans Customer Support, Product Management, and Administrative Operations, allowing me to bridge customer needs, technical solutions, and business goals with clarity and precision.

In my most recent role as Lead Customer Support Representative at TheKiddoSpace, I managed global support operations for an international e-commerce brand. I resolved complex order, payment, and fulfillment issues through Shopify, Gorgias, and Meta Business Suite while using AI tools like ChatGPT and Gemini to automate workflows, improve response times, and personalize interactions. These systems helped lift customer satisfaction above 90% and reduced response times by 20%.

Previously, I provided technical and product support at Klasha Technologies and Tek Experts (Microsoft Account), resolving complex issues involving APIs, network settings, software integrations, and Microsoft 365 environments. I worked closely with engineering and product teams, improving processes, reducing SLA breaches, and maintaining CSAT scores above 90%.

Beyond support, I’m passionate about building structure and efficiency. I’ve managed onboarding, CRM updates, data entry, scheduling, and project coordination, all in remote, high-volume environments. I’m skilled at using tools like Zendesk, Intercom, Jira, Trello, Asana, Retool, and Notion, as well as AI automation to simplify workflows and scale operations.

I’m also developing Endow (GetEndow.com), a side project where I collaborate with designers and developers to turn Figma concepts into live app features. This experience has sharpened my skills in product management, UX collaboration, and agile delivery.

I’m passionate about AI-driven service delivery, customer success, and global remote teamwork. Whether you need a customer experience expert, operations partner, or product-savvy virtual assistant, I can help you build systems that work and scale them efficiently.

Let’s collaborate to create seamless operations, happy customers, and measurable results.