I've been with the BPO industries for the past 7 years and manage to handle a small team. We process orders using CRM, Siebel, and base DOS systems. I answered and resolved phone calls, escalations, emails, chats, and dealt with customers and clients concern. I also utilized communications skills to cater and serve customers and clients.
My previous work was with a marketing company in Dubai as an Administrative Assistant, Sales Associate and at the same time Purchasing Representative.