Viola Kanka

Viola Kanka Customer Service Representative, 7yr of experience, multilingual English-Italian-GemanSpanish Darmstadt Hessen Germany SUMMARY OF QUALIFICATIONS I’m Viola, and I can be an honest and reliable contribution to your organization. I was born in Italy with a German father that spoke to me entirely in German. I’ve also lived 5 years in Brazil 5 years in Uruguay 5 years in Argentina an 1 in France - Therefore, I speak many languages. I graduated from Buenos Aires Film Accademy with a bachelor in Film production. I've worked as Customer Service Representant and Film producer since 7 years. I’ve worked for the NCSOFT, 1&1, Lalalab, Snapbook and many other comapnies as a German-English-Spanish trilingual customer service agent - answering tickets, emails, phone calls and live chat. As a VA, I’ve worked with multiple start-ups, aiding in everyday tasks where needed. I'm proficient in HTML, CSS and Javascript. I hope my multi-skilled background can be used to bring value to your organization WORK EXPERIENCE Personal assistant for german e-commerce operations | Place to Be | Remote | From Dec 2017 to Sep 2018 1. JTL Wawi / JTL Shop 2. Woo-commerce / Shopify 3. Amazon 4. Basic Graphic Design / Banner Design and Facebook / instagram Graphics with buffer or canva for social media and website images 5. Customer Service (we are currently seeking a ticket system solution like zendesk, ) 6. fluent written & oral german skills 7. Content creation for our new products 8. maybe contact new potential suppliers (experience with Alibaba) 9. Interacting & engaging on Social Media Customer Service Representative | Ncsoft | Buenos Aires | From Jan 2014 to Jul 2014 Multilingual Customer Support - English - Spanish - German for online Game. Customer Service - Happiness Offices | Lalalab | Remote | From Jun 2015 to Sep 2019 Languages Italian - Spanish - Geman Zendesk and Freshdesk platform Customer Service Manager | Trendhim | Remote | From Jul 2017 to present Customer Service manager for Spanish market. Emails and Phone Support. Social media Support. Find market issues and problem solving Customer Service Manager | The Agent | Remote | From Jan 2018 to Nov 2019 Customer Service Manager for Privalia platform and Italian market Answer tickets, organizing returns with shipping partner, refunds, order issues and catalogue review and categorization. EDUCATION Buenos Aires Film Academy | https://www.ucine.edu.ar | Buenos Aires | From Mar 2013 to Aug 2017 Area of Study/Major: Director of Photography Film Photography Production and Editing. La Femis | https://www.femis.fr | Paris | From Aug 2018 to Dec 2018 Area of Study/Major: Direction of Photography scholarship obtained thanks to academic success Rome Film Academy | https://academy.romafilm.it | Rome | From Oct 2011 to Jun 2012 Area of Study/Major: Direction of Photography La Sapienza | https://www.uniroma1.it/it/pagina-strutturale/home | Rome | From Oct 2011 to Jun 2012 Area of Study/Major: Social Psicology SKILLS Microsoft Word - Microsoft Office Applications Proficiency: Expert Excel - Statistical Analysis Tool / Software Proficiency: Expert Adobe Photoshop - Graphic Design Tools Proficiency: Expert Adobe Premiere - Graphic Design Tools Proficiency: Expert Adobe After Effects - 3D Animation Software Proficiency: Proficient HTML - Programming Languages Proficiency: Proficient CSS - ETA International Certifications Proficiency: Proficient Java - Programming Languages for Blockchains Proficiency: Basic Knowledge Networking - General Systems Admin Proficiency: Proficient Video Recording - Video, Technical Proficiency: Expert Video Mixing - Video, Technical Proficiency: Expert Photo Shoots Proficiency: Expert Photo Manipulation Proficiency: Expert Graphic Design - Advertising Proficiency: Proficient Conflict Management - People skills Proficiency: Advanced Conflict Resolution Strategy - Logic Programming Proficiency: Advanced Communication - Aptitude Proficiency: Expert Multitasking - Tasks Related Skills<=Aptitude Proficiency: Expert Problem Solving - Professional Services, Role Involving Proficiency: Expert Amazon - Virtualization Software Proficiency: Advanced Translation - Language Services Proficiency: Advanced Social Media - Business Analyst Domain Proficiency: Proficient WordPress Setup - Wordpress Proficiency: Proficient Wordpress Tools and Settings - Wordpress Proficiency: Proficient LANGUAGES German Proficiency: Fluent English Proficiency: Fluent italian Proficiency: Fluent Spanish Proficiency: Fluent French Proficiency: Familiar EXPERT SKILLS TESTS RESULTS Name of Test IQ Test Score 62% Percentile Date Taken 78% 12/28/2019 Average 42% CERTIFICATIONS & MEMBERSHIPS Red Cross Certification JOB SEARCH DETAILS Categories of Interest: Job Types: Level of Telecommuting: Start Date: Availability: Photography, Customer Service, Video, Project Management Employee, Freelance, Temporary 100% Telecommuting One Week Flexible Maximum Hours/Week: Job Flexibility Preferences: Career Level: Highest Education Level: Flexible Remote Work, Freelancing Job Experienced Technical Degree