Vinod V

Vinod V-|- PROFESSIONAL EXPERIENCE 126 months Wells Fargo Vice President-Business Excellence Dec ’22 – Present ▪ Led a strategic operational efficiency initiative, achieving a 30% improvement in process optimization and resource allocation. ▪ Conducted comprehensive audits and risk assessments, leading to a 25% enhancement in risk management and control processes. Roles & ▪ Implemented innovative customer-centric strategies, resulting in a 15% uplift in customer satisfaction Responsibilities and engagement metrics. ▪ Facilitated effective cross-functional team coordination, ensuring timely and seamless project execution ▪ Developed and executed key performance indicators (KPIs) to measure and enhance team productivity and operational efficiency Manager-Business Relationship StateStreet Feb ’22 – Dec ’22 Management ▪ Directed a team of 15, focusing on staff development and performance enhancement, leading to increased team productivity. ▪ Championed the adoption of Agile methodologies, accelerating project completion rates by 20%. ▪ Managed the restructuring of client service operations, improving operational efficiency and client satisfaction by 18%. ▪ Authored and executed key business requirement documents, instrumental in securing 4 new Roles & strategic client partnerships. Responsibilities ▪ Pioneered a client engagement strategy that improved long-term client relationships and retention. ▪ Streamlined internal communication processes, enhancing team collaboration and project transparency. ▪ Conducted regular training sessions for team members on new software and business practices, increasing overall team skill level. Factset Research Systems Business Consultant June ’17 – Feb ’22 ▪ Oversaw the management of diverse client projects, integrating analytics to boost client retention by 25%. ▪ Acted as a key liaison, enhancing cross-team collaboration and communication by 30%. ▪ Applied Scrum/Agile frameworks, increasing project delivery efficiency by 35%. ▪ Collaborated with sales and consulting units, driving a 20% growth in cross-functional sales opportunities. Roles & Responsibilities ▪ Designed and implemented tailored solutions for clients, leading to an average of 15% increase in client satisfaction. ▪ ▪ Accenture ▪ Roles & Responsibilities ▪ ▪ ▪ ▪ Conducted in-depth market analysis to identify trends and opportunities for business expansion. Played a crucial role in mentoring junior consultants, enhancing team capabilities and expertise. Transition Manager Feb ’13 – May ’15 Managed critical transition and transformation initiatives for key clients, focusing on compliance and strategic support. Developed and implemented control strategies, achieving a 40% reduction in process variance. Contributed strategic insights to senior management, enhancing client satisfaction and retention by 15%. Coordinated with multiple departments to ensure smooth project transitions and minimize disruptions. Played a key role in developing new business proposals and presentations, contributing to a 20% increase in new business acquisition. HDFC Bank ▪ Roles & Responsibilities ▪ ▪ Assistant Manager-Transition and Feb ’12 – Dec ’12 Pricing Strategy Oversaw the transition of over 100 corporate and individual accounts, maintaining strict adherence to industry standards. Developed and implemented effective pricing strategies, increasing organizational profitability by 10%. Strengthened client relationships, achieving a 20% improvement in client retention rates. Tata Consultancy Services Associate-Change Management July’10 – Jan ’12 ▪ Assisted in the development and implementation of organization-wide change management strategies. Roles & ▪ Utilized change management frameworks to increase project adoption rates by 30%. Responsibilities ▪ Managed and resolved critical project escalations, reducing incident rates by 25%. ▪ Played a pivotal role in strategic planning, improving overall project success and efficiency by 20%. EDUCATIONAL QUALIFICATIONS Degree MBA Bachelor of Commerce Institute ICFAI Business School Gurunanak College Year- Skills Technical Skills Project Management Customer Service Quality Assurance Product Management SQL, User Acceptance Testing ,Python,Data Visualization,SAP,Alteryx, Visual Basic Programming Agile Methodologies, Scrum, Waterfall, Risk Management, Budgeting, Scheduling, Resource Allocation, Stakeholder Management, PMP Techniques, Earned Value Management Customer Retention, Problem-solving, CRM Systems, Communication Skills, Empathy, Technical Support, Customer Surveys, Up-selling Business Requirement Development, Defect Tracking, Quality Audits, Compliance Checks, Performance Testing Product Development, Market Analysis, User Experience Design, Product Lifecycle Management, Competitive Analysis, Product Launch, Go-to-Market Strategies, KPI Tracking Certifications Technical Skills Project Management Data Analysis Quality Assurance Product Management Hypothesis Testing with Python & Excel by Tufts University Agile Project Management by Google Excel Skills for Business Specialization by Macquarie University Client Needs and Software Requirements by University of Alberta Product Ideation, Design and Management by University of Mary Land