Vinnie Buhian

VINNIE BUHIAN Experience About Me Dedicated Customer Service Representative with proven expertise in client relations, process optimization, and driving customer satisfaction. A positive team player with strong communication skills, committed to fostering relationships and supporting company success. Contact (--Carcar Perrelos City Cebu, Phillipines Skills Customer Service: Advanced Verbal communication: Excellent Time management: Advanced Problem-solving: Advanced Reporting and documentation: Advanced Sorting and Labeling: Proficient Strategic Planning: Excellent Technical Support: Excellent Spreadsheet Management: Proficient Education University of San Jose-Recoletos 2008 - 2012 Bachelor of Science in Business Administration - Marketing Management Administrative Assistant | PJ Lhuillier Inc. 2012 - 2013 Provided comprehensive administrative support by managing correspondence, preparing reports, and maintaining the calendar of appointments and meetings to ensure smooth office operations. Greeted and assisted visitors and callers professionally, while coordinating travel arrangements and business itineraries to facilitate seamless organizational activities. Organized and prioritized incoming and outgoing communications, ensuring timely distribution of reports and materials, and efficiently handled scheduling and follow-up tasks. Business and Client Relations Assistant | Cebuana Lhuillier Pawnshop 2013 - 2019 Provided comprehensive administrative support by managing correspondence, preparing reports, and maintaining the calendar of appointments and meetings to ensure smooth office operations. Greeted and assisted visitors and callers professionally, while coordinating travel arrangements and business itineraries to facilitate seamless organizational activities. Organized and prioritized incoming and outgoing communications, ensuring timely distribution of reports and materials, and efficiently handled scheduling and follow-up tasks. Customer Service Representative Specialist | Staff UP 2022 - 2023 Delivered prompt and professional responses to customer inquiries via email, ensuring a positive experience with every interaction. Maintained a compassionate and professional demeanor, effectively resolving complaints and following up to ensure customer satisfaction. Managed detailed records of customer interactions and provided valuable feedback to improve service efficiency and overall support quality. New Accounts Clerk | Rural Bank of Rizal Inc. 2023 - 2024 Provided exceptional customer service by addressing inquiries and explaining banking products such as deposit accounts, bonds, and securities to ensure client understanding and satisfaction. Facilitated efficient client referrals to appropriate bank departments, coordinating to meet diverse financial needs and enhance overall service delivery. Managed loan processing activities, including application review, documentation, and monitoring payments, while maintaining clear communication to support clients through the credit assessment and repayment processes.