Vinith Nair

VINITH NAIR -- TECHNICAL SKILLS Exchange Online Master Azure AD Proficient PowerShell Progressing SharePoint Online Progressing OneDrive for Business Progressing Microsoft Teams Progressing Exchange 2010 / 2013 Progressing Work Experience Capgemini India Limited (April 2019 – Till date) Consultant Part of the team that transitioned Office 365 for a French based multinational organization. L3 advisor for all Office365 products for the same. Improved the turnaround for completion of SharePoint online related tasks by creating and implementing a process for approval. Validated and verified all transition related documents across multiple technologies (Exchange Online, SharePoint Online, OneDrive) for smoother RUN. Wipro Limited (February 2016 – March 2019) Technical Consultant Providing support for Exchange product to worldwide Enterprise customers for Microsoft. Execute, manage and lead Office 365 migrations for Microsoft clients (Premier Tenants of Large Enterprise with >1000 license) Configuration and Maintenance of a Hybrid Environment with Exchange on premise and Office 365 Cloud. Configuration of Azure Rights Management and Office 365 Message Encryption. Installation, administration of Outlook 2013 and 2016 desktop applications. Assisting System Admins in Designing MailFlow, Policies & Configuration / administration of SMTP relays. Assisting clients in running Audit Reports and other reports available in Security and Compliance Center. Responsible for consulting clients & suggesting the changes as per the requirement, educating clients about different features of Office365. Assisting clients with configurations, PowerShell Scripts Azure Active Directory administration task. Active Directory support and Administration (Group Policy, Permissions, Account Provisioning) Troubleshoot active sync issues with mobile devices. SharePoint Online site collection deployment using O365 platform and managing SharePoint permissions Help in review, clean up, management and configuration of SharePoint accounts and sites Help analyzing SharePoint storage Help ensure team performance meets or exceeds defined Service Level Agreements Clingwires IT Services Pvt. Ltd (March 2015 ­ December 2015) Technical Support Engineer Troubleshooting PC related problem Troubleshooting on Windows operating System Configuration of client’s outlook 2010/2013 and troubleshooting Administering, Creating and maintaining user accounts in Active Directory Troubleshooting Network related issue Installing software like office application and antivirus Making sure Incident records are updated with the SLA’s Daily tracking of pending tickets and ensuring timely follow up. Assisted Team Leader/Manager for training and assessment. Assisted co-workers with technical questions and handled upset customers often by takin ownership of the call Being a single point of contact for all the queries and complaints raised by the channel partners. Lester Info Services Pvt. Ltd (September 2013­March 2015) Senior Process Associate Troubleshooting Service desk related issue. Troubleshooting on PC related issue. Troubleshooting Printer related issue Support for Microsoft Office application on Mac machines. Support for data backup from Windows machine Support for Microsoft based operating systems including Windows XP, Vista, Windows 7, Windows 8. Working on windows profile issue and user creation. Sale of AMC and other products as per customer requirement. Respondez BPO Pvt Ltd (June 2011 ­ February 2013) Senior Customer Service Executive To ​help customer with queries about product and solve them. Raise problem tickets for repeated incident for same issue Educating customers about the product features. To provide any basic technical help with product. ​ To retain customer. Education Bachelor of Commerce Mumbai University 2008 - 2011 Personal Qualities Good communication skills Motivated and has ability to face challenges. Team player with positive approach towards problem solving.