Vinicius Matheus Merces Da Silva

VINÍCIUS MATHEUS MERCÊS DA SILVA +55 - - PROFESSIONAL SUMMARY Results-driven professional with experience in business development, B2B sales, customer service, and luxury retail. Skilled in lead generation, outreach strategies, CRM management, and performance analysis to optimize sales results. Proven ability to build strong client relationships, manage high-volume customer interactions, and exceed sales targets. Adept at working in fast-paced, multicultural environments with fluency in Portuguese, English and Spanish. PROFESSIONAL EXPERIENCE PRIDE GLOBAL | 07/2024 – PRESENT Assistant Business Development As an Assistant Business Development professional, I am responsible for actively prospecting new B2B clients in the US for recruitment services. I use tools such as HubSpot, ZoomInfo, Apollo, and LinkedIn Sales Navigator to generate and qualify leads. My role includes developing outreach strategies, managing the sales pipeline in CRM platforms, and analyzing key performance metrics to optimize results. I build strong relationships with potential clients and collaborate with internal teams to achieve business objectives. LVMH MOËT HENNESSY - STARBOARD CRUISE SERVICES | 03/2022 – 01/2024 Luxury Retail Associate Promoted and sold luxury watches and accessories to cruise ship passengers, working with prestigious brands such as Cartier, Rolex, Omega, Bulgari, Louis Vuitton, Gucci, and others. Provided expert guidance on high-end products, ensuring an exceptional shopping experience. Consistently exceeded sales targets and contributed to high customer satisfaction. Managed inventory, maintained product displays, and implemented visual merchandising strategies to enhance sales. TELEPERFORMANCE | 03/2021 – 12/2021 Customer Support Agent Provided customer support via chat and phone, assisting with product inquiries and issue resolution. Managed a high volume of interactions, ensuring customer satisfaction through professional and efficient service. Resolved complaints promptly, fostering strong client relationships and enhancing retention rates. WOODQUAY HOSTEL – GALWAY, IRELAND | 06/2016 – 12/2019 Receptionist Handled check-in and check-out, processed payments, and assisted guests with inquiries about services and local attractions. Maintained an organized reception area and helped guests with special requests, including transportation, tour bookings, and restaurant recommendations. EDUCATION International Trade (Incomplete) | Universidade de São Caetano -) Advertising and Marketing (Incomplete) | Universidade Paulista -) LANGUAGES Portuguese – Native English – Fluent Spanish – Fluent SKILLS & TOOLS B2B prospecting and consultative sales Lead generation and qualification CRM tools (HubSpot, Salesforce, Apollo, ZoomInfo) Performance analysis and optimization Customer service and negotiation Luxury retail and visual merchandising Interpersonal and communication skills Fast-paced and multicultural environment adaptability