Vinesia West

·      Handling all secretarial work for the office of General Manager.

·       Promptly replying to all correspondence without constant supervision.

·       Coordination with all HODs for various meetings.

·       Coordination/follow-ups with departments on daily complaints, night reports, https://setupmyhotel.com/homepage/hotel-management-glossary/requisition.html, cheques etc.

·       Coordination with HODs for the monthly report.

·       Responsible for taking minutes of the meeting.

·       Responsible to collate information and provide to the https://setupmyhotel.com/job-description-for-hotels/bo-n-others/442-gm.html as and when requested.

·       To co-ordinate with all the departments for the smooth functioning of the organisation.

·       Locate and attach appropriate files to incoming correspondence requiring replies.

·       Take and distribute meeting minutes to appropriate individuals.

·       Handle and distribute incoming and outgoing mail.

·       Handle incoming parcels and other material.

·       Create and maintain https://setupmyhotel.com/homepage/hotel-management-glossary/computer.html and paper-based filing and organisation systems for records, reports, documents, etc.

·       Transmit information or documents using a computer, mail, or facsimile machine.

·       Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

·       Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, https://setupmyhotel.com/homepage/hotel-management-glossary/reservation.html, and answer inquiries from https://setupmyhotel.com/homepage/hotel-management-glossary/guest.html.

·       Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.

·       Document and https://setupmyhotel.com/homepage/hotel-management-glossary/communicate.htmlall https://setupmyhotel.com/homepage/hotel-management-glossary/guest-request.html/complaints to appropriate personnel.

·       Monitor all social channel like Tripadvisor, facebook, twitter, Instagram etc. and reply to the guests on behalf of the General Manager after taking necessary approvals on case to case.

·       Prepare and manage correspondence, reports and documents

·       Organize and coordinate meetings, conferences.

·       Take, type and distribute minutes of meetings to all attended parties.

·       Implement and maintain office systems.

·       Maintain schedules and calendars of the General Manager.

·       Arrange and confirm appointments after consulting with the GM and availability.

·       Co-ordination for organization of internal and external events.

·       Set up and maintain filing systems as per the company standards.

·       Set up work procedures.

·       Maintain databases of the visitors and potential business.

·       Communicate verbally and in writing to answer inquiries and provide information.

·       Liaison with internal and external contacts.

·       Coordinate the flow of information both internally and externally.

·       Operate office equipment and manage office space effectively.