Vincent Valladores

Vincent T. Valladores Email:-Skype ID: vincevash007 Work Experiences: 1.) Virtual Assistant Homebased (Logistics Coordinator) (My Freight Staff) ( June 2017 – July 2018) (Graveyard – 7 PM to 4 AM Philippine Time) Functional Roles and Responsibilities: • • • • • Schedule drivers to pick up and deliver loads to customers or consignees. Monitor drivers to make sure they pick up and deliver on schedule. Responsible for dispatch functions within a busy logistics environment involving small to large fleet of trucks Ensures that the customer's needs are being met by efficiently communicating details of pick-up and delivery to the customer, carriers, and drivers. Receiving and reviewing invoices. 2.) Virtual Assistant Homebased (Reports Analyst) (Institute for Wellness) ( March 2017 – April 2017) Functional Roles and Responsibilities: • • • • • Sorting and evaluating client provided data. Creating MS Excel macros to automate data processing of evaluations and surveys. Reviewing, cataloguing, and reporting on quantitative data (i.e., responses to open-ended questions). Preparing summaries and reports of the data that is used to help in research, marketing, and sales efforts. Managing and creating google forms/documents for surveys. 3.) Workforce Management Supervisor (Genpact Services LLC - Citibank) ( April 2016 – February 2017) (Graveyard – 8 PM to 5 AM Philippine Time) Northgate Cyberzone, Filinvest Alabang Muntinlupa City Functional Roles and Responsibilities: • • • • • Manages the workforce team in making sure that reports are being done accurately and in a timely manner. Creates and publishes MS Excel dashboards that are critical for operations leaders. Communicates with managers in making sure that site metrics stay within goal. Manages the site’s billing and invoicing. Manages the schedules, metrics, and scorecards of agents and managers. • Initiates process improvements for both operations and training team. 4.) Business Analyst / Workforce Management (Genpact Services LLC - Citibank) ( November 2013 – May 2016) (Graveyard – 8 PM to 5 AM Philippine Time) Northgate Cyberzone, Filinvest Alabang Muntinlupa City Functional Roles and Responsibilities: • • • • Creates and publishes MS Excel reports for operations managers to better manage their teams. Manages the schedules, metrics, and scorecards of agents. Manages the site’s billing and invoicing. Enforces agents to adherence to their respective schedules. 5.) Collections Representative (Genpact Services LLC - Citibank) ( June 2013 – October 2013) (Graveyard – 8 PM to 5 AM Philippine Time) Northgate Cyberzone, Filinvest Alabang Muntinlupa City Functional Roles and Responsibilities: • Serves as Citibank’s representative for accounts update, management and billing status of the company’s clients. Trainings Attended: • • Lean Six Sigma Lean Six Sigma – Greenbelt Training Certifications: • Lean Six Sigma – 3 Star Certification (November 2015) Skills ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Expert on the use of the Microsoft Office Applications below: o Outlook o Word o PowerPoint o Excel Expert in using Microsoft Excel and Visual Basic to create and automate reports. Data Entry, Data Analysis and Data Processing. Knowledgeable on the use of the below Property Management software: o AppFolio o Property Meld o HubSpot Adobe Photoshop Adobe Premiere DocuSign Excellent written and verbal communication skills.