VINCENT OZIEGBE UGBOMA
SUMMARY
Resourceful and tech-savvy support professional with 2+ years of experience in customer service, virtual
assistance, and client engagement. Skilled in handling high volumes of inquiries, managing inboxes, resolving
issues, and turning customer interactions into lasting relationships. Known for staying calm under pressure,
adapting quickly to digital tools, and communicating with clarity across channels. Proficient in CRM tools like
Zendesk, HubSpot, and Go high level, bringing structure, consistency, and a results-driven mindset to every
conversation, whether it's closing a sale, responding to a message, or following up with a lead.
CORE SKILLS AND COMPETENCIES
Customer Support & Communication
● Skilled in handling inbound and outbound calls, delivering clear communication across channels.
● Proficient in managing customer inquiries via email, live chat, and social media platforms.
● Strong in conflict resolution and complaint handling, ensuring positive customer experiences and loyalty.
● Excellent verbal and written communication tailored to diverse audiences.
CRM & Data Management
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Experienced with CRM systems including HubSpot, Zendesk, and Go high level.
Capable of accurate customer data entry, record management, and real-time updates.
Skilled in managing inboxes, tracking tickets, and maintaining organized communication workflows.
Knowledgeable in sales pipeline tracking, lead follow-up, and client engagement.
Administrative & Operational Support
Proficient in Google Workspace and Microsoft Office for documentation, planning, and collaboration.
Effective team coordination, task tracking, and remote workflow optimization.
Adept at improving processes, organizing operations, and supporting back-end systems smoothly.
PROFESSIONAL EXPERIENCE
Ashe Living Enterprise | Remote (U.S.-based)
Cold Caller & Placement Specialist
May - August 2025
● Conducted high-volume outbound calls to prospective clients, qualifying leads for housing placement
services across multiple U.S. regions
● Built rapport with clients, assessed housing needs, and matched them with suitable placement options
based on budget, location, and eligibility
● Maintained detailed records of client interactions, lead status, and follow-ups using Go high level CRM
● Collaborated with placement coordinators to ensure smooth onboarding and timely resolution of client
queries
● Contributed to organizational structuring efforts by streamlining communication workflows
Koshar Home of Electronics
Customer Support
Lagos/Abuja (Hybrid)
June 2022 - Dec 2022
● Handled 50+ daily inbound and outbound customer calls, resolving inquiries and complaints, contributing
to an increase in customer satisfaction scores within 6 months.
● Provided fast, accurate responses across phone, email, and chat, helping retain returning customers
through personalized service.
● Managed and maintained CRM records using HubSpot and GHL, improving response time by 25% and
reducing repeat complaints.
● Exceeded daily and weekly KPIs on ticket resolution, quality assurance, and communication, playing a
key role in streamlining support operations and reducing escalations.
Koshar Home of Electronics
Logistics Officer
Lagos/Abuja (Hybrid)
Jun 2022 - Dec 2022
● Monitored inventory records and restocking schedules, reducing stockouts by over 35%, ensuring
products were always available for customers.
● Assigned roles and optimized team coordination among brand ambassadors, increasing daily in-store
efficiency by 20%.
● Trained 10+ new staff members, standardizing showroom processes and ensuring 100% product
knowledge compliance among team members.
● Oversaw the full supply chain process, from warehouse to customer delivery, helping reduce late
deliveries, which contributed to fewer customer complaints and smoother operations.
VOLUNTEER EXPERIENCE
Cheybis Institute of Information Technology
Volunteer Computer Hub Assistant & Peer Instructor
Karu, Nasarawa State
2016 – 2017
● Volunteered for 8 months post-certification to support daily operations at the institute’s computer hub
● Assisted students with hands-on training in Microsoft Word, Excel, PowerPoint, and internet navigation
● Helped maintain system functionality and supported administrative tasks within the hub
EDUCATION
B.Sc. (Ed) in Computer Science and Statistics
2023
Joseph Sarwuan Tarka University, Benue State
CERTIFICATIONS/TRAININGS
HP Life
● Customer Experience (CX) for Business Success
2025
Remoting.work
● American Work Culture | Remote Work Ethics
2025
Ace Africa Limited
● Customer Support and Virtual Assistance Training
2024
Cheybis Institute of Information Technology, Karu, Nasarawa State
● Diploma in Computer Operations & Microsoft Applications
2017
