Vincent Petersen

VINCENTPETERSEN EXECUTIVE ASSISTANT | GRAPHIC DESIGNER - -bit.ly/VincentPetersenPortfolio Medan, North Sumatra, Indonesia PROFILE SUMMARY I am Vincent Petersen, an Executive Assistant at Dimple Bindra and Honest Assistant Indonesia. With 1.5 years of experience in the vibrant creative industry, I have developed a profound passion for transforming abstract ideas into compelling graphic designs and dynamic motion graphics. My expertise is crafting visually striking and emotionally engaging experiences that vividly bring stories to life. Eager to collaborate and push creative boundaries, I am committed to delivering impactful visual narratives that effectively connect with and captivate audiences. KEY COMPETENCIES AND SKILLS Project Management Social Media Manager Graphic Designer Human Resource Digital Marketing Data Entry Research Development Time Management Problem Solving Team Leadership Detail Oriented Copywriting WORK EXPERIENCE Dimple Bindra Executive Assistant - Remote Nov 2023 - Present Responsibilities: Calendar Management: Efficiently organize and maintain daily schedules, including scheduling appointments, and coordinating meetings Email Correspondence: Manage and prioritize incoming emails, draft responses, and ensure timely follow-up on important messages. Social Media Engagement: Monitor and engage with social media channels, including responding to comments, sharing relevant content, and tracking analytics. Project Planning: Assist in planning and coordinating projects by creating timelines, assigning tasks, and monitoring progress to ensure timely completion. Meta Ads Management: Oversee the execution and optimization of meta ads campaigns, including creating ad copy, targeting the appropriate audience, and analyzing campaign performance. Creative Collaboration: Act as a proactive partner in brainstorming sessions, contributing ideas, facilitating discussions, and helping to generate innovative solutions to business challenges alongside the executive and team members. Expense Management: Track and reconcile expenses, process reimbursements, and maintain accurate records to support budget management and financial planning. Upwork, Fiver, PeoplePerHour General Virtual Assistant - Freelance The project I have taken and Finished in Online Platform: Data Entry and Database Management. Market Research and Competitive Analysis. Email Organization, Marketing, Correspondent, and Inbox Cleanup. Appointment Scheduling and Calendar Management. Logo Design and Branding Collateral. June 2023 - Present Social Media Strategy and Content Creation. Virtual Event Planning and Coordination. Notion Project Management Setup. Komunitas VA Sumut Virtual Assistant - Freelance Feb 2023 - June 2023 After I graduated from their learning program. I was chosen to be one of the coaches for the next batch learning program and I also handled much research, data entry, and social media content creation for the Founder of this community. Skills: Notion Assistant Social Media Management Data Entry Assistant Appointment Scheduling Project Assistant Copywriting Assistant Administration Assistant Research Assistant Basic Graphic Design Akasia Beauty Digital Marketing and E-Commerce Analyst Self Employed April 2023 - June 2023 I created this for my Digital Marketing Skill Application I got from MySkill. My daily to-do list: Develop and execute comprehensive digital marketing strategies to drive online traffic, engagement, and sales. Manage and optimize the e-commerce platforms, ensuring a seamless user experience and maximizing conversion rates. Checking Quality Products and making sure the Delivery Time is scheduled well. Respond to customer inquiries, reviews, and feedback on digital platforms, maintaining a positive online reputation and fostering customer loyalty. Packing and Delivering Packages to the Delivery Services Alim Diesel Head of Warehouse - Excavators & Heavy Car Equipment - Full-time Dec 2022 - Mar 2023 I created this for my Digital Marketing Skill Application I got from MySkill. My daily to-do list: Warehouse Management: I'm the commander who oversees the daily operations of the warehouse, from managing inventory and overseeing receiving and shipping processes to optimizing layout and organization for maximum efficiency. I'm the expert who knows every nook and cranny of the warehouse, making sure everything is in shipshape. Quality Control: I'm the eagle-eyed inspector who ensures that all products meet quality standards before they leave the warehouse. I conduct regular checks, implement quality control procedures, and work closely with suppliers and other departments to ensure that only the best products make it to our customers. Inventory Management: I'm the inventory wizard who manages stock levels, conducts regular audits, and ensures accurate inventory records. I use my keen eye for detail to spot discrepancies and implement strategies to prevent stockouts or overstock Food Branding Agency Customer Service Leader - Full-time Sep 2021 - Nov 2022 Dealing with almost 120 or more customers in a day. Handling not only Customer Relations but also Administrative, Business Proposal, and Client On-Boarding. My Responsibilities: Customer Issue Resolution: I handle complex or escalated customer issues, resolving them in a timely and satisfactory manner. This may involve researching and analyzing problems, coordinating with other departments or teams, and providing effective solutions to meet customer needs. Quality Assurance: I monitor and evaluate the quality of customer interactions, including phone calls, emails, chats, or other communication channels. I provide feedback and coaching to my team to continuously improve their service skills and maintain high-quality service standards. Relationship Management: I build positive relationships with customers, internal stakeholders, and other teams to facilitate effective communication and collaboration. I liaise between my team and other departments to resolve issues, provide feedback, and ensure alignment on customer service goals and objectives. EDUCATION UNIVERSITY OF IBBI Undergraduate Bachelor Degree of Information System SMA SUTOMO 1 MEDAN Nature Science High School Diploma ADDITIONAL INFORMATION Language: English (Business Professional). Indonesia (Native), Hokkien (Native). Certificates: EF SET C1 ADVANCED CEFR ENGLISH, EF SET C1 ADVANCE ENGLISH SPEAKING LEVEL, Virtual Assistant Professional Training Course, MySkill Human Resouce Development Specialization Skill, MySkill Digital Marketing Specialization Skill, Future Investors Certified Financial Course, Mikroskil Microsoft Office Automation Certificate. Activities: Active in participating in various organizations in and outside of the University.