VINCENT OMONDI
CUSTOMER SERVICE AND BUSINESS
DEVELOPMENT EXECUTIVE
CONTACT
Tel: -
Email:-Address/Location: Po Box- Nairobi, Kenya
SOFT KILLS
Excellent communication
Strong organizational abilities
Team player
Self-motivated and disciplined
Adaptability and flexibility
Problem-solving skills
Attention to detail
Time Management
Leadership and management
HARD SKILLS
Program design and management
Research methodology
Report writing
Participatory supervision
Teaching/tutoring
Monitoring and evaluation
Budgeting and financial
management
Knowledge of CRM softwares
Web research
ACHIEVEMENTS
Founded and led Urban Stitches,
achieving rapid growth.
Implemented programs for Nairobi's
settlements, aiding development.
Earned accolades for program
management excellence.
Drove community empowerment
through initiatives.
CAREER OBJECTIVE
Dedicated and results-oriented professional with a Bachelor's
degree in Project Planning and Management. Self-driven with
a keen interest in customer service. Proven success in
program design, management, and implementation, coupled
with strong communication and organizational skills. Eager to
enhance customer satisfaction and drive business growth in
the industry.
WORK EXPERIENCE
Founder and CEO - Urban Stitches Clothing Brand
2017 - PRESENT
Business Development
Provides technical support and guidance for all
programs, with a particular emphasis
on designing, implementing, monitoring, and mobilizing
resources, thus impacting the
effective execution of ongoing initiatives.
Actively supports the design of proposals and
developing proper monitoring plans,
directly engaging in the design and development of
large RFAs, RFPs, and other
proposals, and continually drafting, reviewing, and
editing proposals to ensure their
quality and impact.
Project implementation
Leads the conceptualization and establishment of
Urban Stitches Clothing Brand, identifying market gaps
and consumer needs within the retail clothing sector.
Strategically positions the brand as a leading provider
of stylish yet affordable urban
wear clothing in Kenya, utilizing innovative design
concepts and quality materials.
Conducts ongoing market analysis to refine product
offerings and maintain competitiveness in the everevolving fashion landscape.
Explores potential partnerships and collaborations to
expand market reach and drive business growth.
EDUCATION
Bachelor’s Degree in Project Planning
and Management
University of Nairobi - 2020
Diploma In Entrepreneurship
Mbugua Rosemary Foundation - 2017
Diploma In Project Planning and
Management
The Cooperative University
of Kenya - 2016
Certificate In Web Research
Sama School - 2016
Certificate In Computer Packages
|Stantec Technologies.
Jan - March 2016
Kenya Certificate of Secondary
Education (KCSE).
Awendo Seconday
School: 2013 - 2016
Kenya Certificate of Primary
Education (KCPE).
Milimani Primary School: 2005 -2012
REFEREES
Joshwa Tambo
Founder, Kibera Community
Organization,
Nairobi.
Tel: -
Email:-Philip Ombura
County head KSSHA,
Migori County at Awendo Secondary.
P.O Box 770-707
Tel: -
Email:-
Operations Management
Directs all facets of business operations, including
inventory management, supply chain logistics, and retail
store oversight, ensuring optimal efficiency.
Implements streamlined organisational systems to
enhance productivity and streamline procurement
processes.
Fosters strong vendor relationships to secure favorable
terms and maintain cost-effective inventory levels.
Explores opportunities for process automation and
technology integration to further enhance operational
efficiency.
Brand Building and Marketing
Develops and executes comprehensive marketing
strategies to boost brand visibility and engage
customers across diverse channels.
Collaborates closely with marketing teams to craft
impactful promotional campaigns and resonate
messaging.
Monitors key marketing metrics to evaluate campaign
performance and identify areas for optimisation.
Utilises data-driven insights to tailor marketing efforts
and enhance return on investment.
Customer Relations and Satisfaction
Cultivates a customer-centric ethos, ensuring
personalised experiences and long-term loyalty.
Addresses customer inquiries and concerns promptly
and professionally, prioritizing satisfaction through
emails, chats, phone and social media.
Implements feedback mechanisms to gather insights
and drive continuous improvement initiatives.
Develops loyalty programs and incentives to enhance
customer retention and satisfaction.
Financial Management and Strategic Planning
Develops and oversees budgets and financial forecasts
to support business objectives and ensure
sustainability.
Conducts regular financial analysis to identify
opportunities for cost reduction and revenue
enhancement.
Collaborates with cross-functional teams to develop
strategic plans aligned with long-term goals.
Assesses market trends and industry developments to
inform strategic decision-making and resource
allocation.
