VINCENT OCHIENG
SUMMARY
Virtual Assistant
Phone: -
● Recently trained Virtual Executive Assistant
Email-with foundational skills in calendar
LinkedIn:www.linkedin.com/in/vincen
management, communication, inbox
tochioski
management, data entry, online research,
Nairobi, Kenya
reporting, and executive support.
EDUCATION
CPA ( PART 2) In Progress
Virtual Assistant- ALX Academy (
2025)
Diploma in Business ManagementKiambu Institute of Science and
Technology( 2018)
● Organized, proactive, and tech-savvy,
strongly interested in startups and productivity
systems.
● Eager to support high-performing leaders by
streamlining operations, managing priorities,
and delivering meaningful impact across
business and personal tasks.
TECHNICAL SKILLS
WORK EXPERIENCE
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Research and Booking
Inbox Management
Calendar Management
Scheduling
Internet Research
Travel Itineraries
Data Entry
Technical Aptitude
Expense Tracking
Creating Presentations
Administrative Tools( Microsoft
suites and G Suite)
● Remote Collaboration Tools (
Slack, Zoom, Teams, Jira,
Anydesk, Zendesk, and Google
Meet)
● Project Management
SOFT SKILLS
● Proactiveness
Blog Content Engineer( Part Time 2024Present)
The Industry Leader, New York
● Collaborating with cross-functional teams
to develop and optimize content, ensuring
alignment with the target audience's
needs.
● Leveraging AI tools( Gemini) to create blog
content.
● Updating project dashboards and archiving
● Analyzing user feedback data to implement
content improvements, resulting in a 15%
increase in customer engagement metrics.
● Utilizing advanced remote collaboration
tools (Zoom, Google Meet, and Slack) to
maintain seamless communication with
distributed global teams.
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Critical Thinking
Problem Solving
Communication
Resourcefulness
Confidentiality and Discretion
Organization
Managing Up
Grit and Resilience
Emotional Intelligence
Prioritization
Time Management
Customer Service
Detail Oriented
Anticipating Clients Needs
Growth Mindset
Professional Etiquette
Adaptability
Self Confidence
Self Management
Sales Administrator and Credit Control
June 2024- December 2024)
Peoplelink Consultant Ltd, Kenya.
● Processing customer orders and responding
to inquiries with a 98% satisfaction rate
across online and in-person channels.
● Generating detailed sales reports to track key
performance metrics, identifying growth
opportunities, and areas for improvement.
● Implementing and streamlining administrative
processes, reducing processing time by 15%,
and enhancing overall operational efficiency.
● Conducting comprehensive credit risk
analysis to minimize financial exposure while
maintaining positive customer relationships.
Repayment Executive (Oct 2023-May 2024)
Apollo Agriculture Ltd, Kenya
● Contracted to recover money owed to the
organization.
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Telesales Agent (July 2022- Sept 2023)
Mogo Kenya Ltd, Kenya.
● Achieving 115% of sales target through
consultative selling techniques and effective
communication strategies.
● Processing customer applications accurately,
ensuring 100% compliance with regulatory
requirements.
● Optimizing CRM usage for improved lead
management, resulting in a 30% increase in
conversion rates.
● Maintaining a 95% customer satisfaction
score through personalized service and
consistent follow-up processes.
● Conducting needs assessments to match
customers with appropriate products,
increasing cross-selling opportunities by 25%.
Customer Service Executive ( Remote)
Dec 2020- June 2022
Apollo Agriculture Ltd, Kenya
● Resolving customer inquiries and complaints
with a 97% first contact resolution rate, hence
minimizing escalations.
● Utilizing digital communication tools to
maintain high customer engagement in a
virtual environment.
● Providing product education and support to
customers, hence improving overall product
adoption and satisfaction.
● Exceeding KPI’s in customer care by 25%
while working in a full remote environment.
