Vincent Moschetti
Profile
Experienced account manager with a proven track record in client relationship
management, sales strategy, and business development. Skilled in both virtual
and in-person sales, technical communication, and customer satisfaction. Fluent in
English and French, with a passion for aligning client needs with innovative
product solutions in fast-paced technical environments.
Employment
Personal details
Vincent Moschetti-- Avenue des Marthes
83830 Figanières, FRANCE
November 20, 1986
Driver License
French
Living together, one child
streetcandyfilm.com
linkedin.com/in/vincentmoschetti
Languages
French
English
Spanish
Italian
Skills
Customer Care
Technical Support
Customer Success Team Shift Lead
Apr 2022 - Present
Route4Me, Remote
Facilitated smooth shift handoffs by communicating project updates and
resolving critical issues to ensure continuity.
Managed and prioritized product bug tickets, tracking progress and ensuring
timely resolution for client satisfaction.
Trained new hires, ensuring quick alignment with company processes and
team goals.
Provided daily reports to supervisors, highlighting key tasks and opportunities
for improvement.
Served as the main point of contact for team inquiries, fostering a clientfocused environment.
Coached team members to enhance performance and support growth.
Regional E-Commerce Manager - France
Aug 2017 - Present
81 Brands, Remote
Customer care and platform management for multi-brand Amazon vendor.
Manage all online activity in relation to sales, customer care and social media
Work with the marketing team to implement promotional campaigns
Customer feedback analysis with frequent reports to management
Stock and supply management
Founder
Jan 2018 - Present
Street Candy Film, France
Founded and led a successful analog photography brand, building a strong
international sales network. Spearheaded business development, established
partnerships with over 100 retailers, and implemented sustainable packaging
solutions.
Key Achievements:
Led all account management and client acquisition efforts, including cold
outreach and contract negotiations.
Developed and executed sales strategies that resulted in global distribution
and customer loyalty.
FMIP Enterprise Specialist
Jun 2016 - Jul 2017
APPLE, Cork, Ireland
Worked within Apple’s Enterprise Team, specializing in managing high-level
customer accounts and providing solutions for unlocking iOS devices. Ensured
compliance with verification procedures and managed document authenticity
assessments for enterprise clients.
Key Responsibilities:
Sales
Content Creation
Qualities
Ponctual
Verified and unlocked iOS devices for enterprise customers, ensuring timely
and accurate resolutions.
Managed large-scale fraud investigations, developing innovative methods to
streamline case handling.
Collaborated with cross-functional teams to improve internal processes and
enhance customer experience.
Created automated workflows using MacOS macro applications to improve
case handling productivity and team efficiency.
Creative
Fast learner
Autonomous
Problem solving
Productivity oriented
Hobbies
Photography
Sport
Key Achievements:
Led a large-scale fraud investigation in the French market, resulting in a
significant reduction in fraudulent activity.
Implemented a new automated process that improved case handling
efficiency, streamlining workflows across the enterprise support team.
Recognized for outstanding performance in delivering solutions to enterprise
clients while maintaining high customer satisfaction rates.
iTunes Customer Support Advisor T1 & T2
May 2015 - Jun 2016
APPLE, Cork, Ireland
Provided technical and account support to iTunes and App Store customers in
French and English, specializing in complex issue resolution and customer
retention. Delivered high-quality customer service while collaborating with internal
teams to improve support processes and content localization.
Cooking
Gardening
Extracurricular
activities
Blogger
Jul 2016 - Present
On Film Only, France
Blog and YouTube channel about my
journey as a novice film photographer.
It started as a challenge to myself to
shoot with film cameras only, for at
least an entire year. The blog was
called "One Year With Film Only",
which was later renamed "On Film
Only" as it kept going on long past the
first year.
The blog became notorious when I
launched a tool called "Film Dating".
The idea was to create a quick picture
survey to help new film photographers
choose the type of film they would
need based on the look they were
looking for.
I also created a series of videos
covering different topics covering on
how to shoot with film.
Key Responsibilities:
Delivered Tier 1 and Tier 2 support to resolve complex customer inquiries
related to iTunes Store, App Store, and Apple ID accounts.
Handled escalations, ensuring timely and accurate responses, and
maintained high customer satisfaction ratings.
Led localization efforts for French canned responses, improving
communication efficiency and accuracy in customer interactions.
Key Achievements:
Awarded the 2015 Excellence Award for achieving a 96% customer
satisfaction (T1) and 90% (T2).
Participated in a high-profile project at Apple’s Cupertino headquarters,
contributing to the development of content for Apple’s official website.
Created an internal monthly newsletter, recognized for improving team
communication and engagement.
Online Sales Manager Assistant
Feb 2014 - Feb 2015
DESIGUAL, Barcelona, Spain
Supported the management of key E-tailer accounts (Amazon, Zalando, Spartoo)
across multiple regions, including France, UK, Russia, Italy, and Scandinavia.
Worked closely with internal teams (Marketing, Finance, Logistics) to optimize
account performance and ensure smooth sales operations.
Key Responsibilities:
Managed day-to-day account operations, acting as a liaison between
customers and internal teams to address queries, resolve issues, and ensure
timely delivery of services and products.
Assisted in the implementation and analysis of promotional campaigns to
drive sales growth across multiple E-tailers.
Provided in-depth performance analysis of campaigns, reporting on key
metrics and presenting insights to internal stakeholders to adjust strategies
and improve future initiatives.
90 articles such as tutorials, DIY,
tests (+ 400K visits / + 1M page
views)
39 videos published on Youtube.
Direction, shooting and editing (+
270K views / 4.6K subscribers)
Achievements
TEDx Speaker - Back to the roots
(Grasse, France - Feb 2020)
I know how to pronounce
Eyjafjallajökull
References
Constanze Gruber
Desigual - Online Sales Manager EU
& US, Barcelona, Spain-Gregg Boutevillain
Apple - Team Manager, Cork, Ireland-
Handled customer inquiries related to product availability, delivery, and
promotions, ensuring high levels of customer satisfaction and strong client
relationships.
Technical Support Advisor
Oct 2011 - Jun 2013
SONOS, Hilversum, The Netherlands
Provided technical support for multi-room wireless speaker systems, translating
complex technical information into customer-friendly solutions. Coordinated with
cross-functional teams to resolve issues and enhance product performance.
Key Achievements:
Achieved 90% customer satisfaction through excellent communication and
problem-solving skills.
Collaborated with marketing and PR teams to support product launches,
ensuring smooth market introduction.
Specialist
APPLE Retail, Nice, France
Sales assistant and Level 1 troubleshooting issues.
Aug 2010 - Sep 2011
Animation of workshops to present products and services in small groups
Help with the stock management and inventory of goods
Top 10 out of 60 sellers + Average CSAT 90%
Customer Service Representative
Sep 2008 - Sep 2010
ACN, Amsterdam, The Netherlands
Phone and email support for a phone service provider (B2C - B2B).
Help with account management, invoicing, and technical support Level 1
Part of French localisation team to improve canned answers and emails
campaigns
Sales Assistant / Stock Manager
Jan 2006 - Jun 2008
ESPRIT, Nice, France
Sales Assistant then promoted to Stock Manager for a 500m2 Esprit retail store
(Women/Men).
Sales Assistant mostly for men apparel
Stock management, reception and, goods handling
Inventories, implementation of new collections and, showcases
Cashing up procedure
Store Opening/Closing
Education
AFP equivalent in Accounting Professions
Sep 2003 - Jun 2005
Lycée Professionnel Saint Vincent de Paul, Nice, France
Learnings:
Ensuring the processing of simple accounting operations: orders, quotes,
invoices, keeping accounts, and stocks.
Participate in the establishment of staff payslips.
IT and office software (Microsoft Office, MBP Compta); communication;
company knowledge; accounting; economic, legal, and social initiation.
End-of-study internship in the administrative department at Alfa Romeo Auto
Barailler (3 weeks - Nice)
