Vincent Lusanta

I have years of experience in the customer service field. I have undergone extensive training in customer service, which has made me an expert in this field, and I was able to hone my skills through email, chat, and phone. My responsibilities included checking the customer's order status and, if their orders arrived broken, processing the replacement as long as they had already provided all of the information we needed, particularly photos of the item.

Furthermore, I am an expert on

-Email formatting

-Providing Customer Service

-Handling the rude customers easily

-Escalation Resolution

-Critical and analytic thinking providing best outcome

as well as some fundamental understanding of;

• Zendesk

• Dropified

• Oberlo

• Shopify

• Adobe Express

• Adobe Premier Pro

• Canva

• Lightroom

• Wordpress

I believe in hard work and honesty. It’s important to be excited about every single task I take up. Being constantly inspired at work will also make me more optimistic about the outcome, making it easier to stay focused throughout the day.

I am open to learning a new set of skills and tools to increase productivity and help you achieve your short-term and long-term goals.

TRAININGS

REAL ESTATE:

• Basics of Real Estate: Home Buying & Selling

• Transaction Management

• MLS Circulation and Management

• Transaction Coordination

• Handling Objections

• Lead Management

• Buyer & Seller Leads

• FSBO Leads

• Expired Leads

• Circle Prospecting Leads

ADMIN & MARKETING:

• Graphic Design: Canva

• Wordpress Management

• Creative Writing for Blogs

• Social Media Marketing: Facebook Ads

• Email Management

• Calendar Management

• CRM Management