Vincent Franz Virata Velasquez

VINCENT FRANZ V.VELASQUEZ 116 Mariveles St. Bgry. San Isidro Labrador Quezon City Contact No.:- Email Address-Upwork Profile: http://bit.ly/2E2hiIX CAREEER OBJECTIVE To find a challenging position with growth opportunities, where my experience will be of value and fully utilized. As a person, I am cooperative, well liked and self-motivated, and I feel that my expertise, enthusiasm and dedication make me an asset in any organization. QUALIFICATION ● Six years of quality sales, customer service, and team handling providing technical expertise and leadership to: ►Customer Service Management, Social Media Management ►Precise report and data analysis using Microsoft Office tools ►Providing quality and exemplary customer service ● Strong negotiating and communication skills ● Knowledgeable in Social Studio and Salesforce ● Proficient knowledge in Google sheets ● Great team player ● Reliable professional ● Attentive when listening to client’s concerns ● Able to utilize social media and other online marketing tactics ● Strong personal networking skills Administrative support professional experienced working in a fast-paced environment, demanding strong organizational, technical, interpersonal and communication skills. I am committed to providing excellent customer service. Confident and poised in interactions with individuals at all levels. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Detail oriented and resourceful in completing a task; able to multi-task efficiently and effectively. I can work under pressure and has a positive outlook on life. My greatest characteristic would be my relentless need to satisfy any standard that has been set. EMPLOYMENT HISTORY 1. COMPANY NAME: BALSAM BRANDS LLC POSITION TITLE: CUSTOMER SERVICE – REPUTATION MANAGEMENT POSITION LEVEL: OPERATIONS SPECIALIZATION: Marketing, Customer Service, Social Media Management DATE JOINED:- (Seasonal Campaign) WORK DESCRIPTION: ●Resolve and assist customer’s complaints or inquiries via Social Media, Email or Chat. ● Handle escalated concerns especially for mishandled concerns. ● Provide exemplary customer service on all Social Media platforms for all Balsam Brands and affiliated companies ●Track all inquiries and analyze all issues that arises on all social media accounts of Balsam Brands. ● strictly follow the company guidelines and policies to assure quality and exemplary customer service. 2. COMPANY NAME: XCEED CCS PHILIPPINES POSITION TITLE: INBOUND SALES ASSOCIATE POSITION LEVEL: OPERATIONS SALES SPECIALIZATION: Marketing, Sales, Customer Service, Management DATE JOINED:- WORK DESCRIPTION: ●In charge of answering inbound calls for activation of product software ●Provides the most efficient solution for customer’s needs, ● Provides excellent customer service experience to customers and meet target goals. ●Perform diagnosis and basic PC trouble shooting for customer’s computer ●Assist new-hire agents on their salesmanship by providing coaching and useful tips ● performs other duties assigned 3. COMPANY NAME: WE ARE OFFSHORE LTD POSITION TITLE: TEAM LEADER POSITION LEVEL: SUPERVISOR SPECIALIZATION: Marketing, Sales, Customer Service, Management DATE JOINED:- WORK DESCRIPTION: ● Train and assist agents with product specifics and sales process. ●In- charge of daily weekly and monthly monitoring and reports ●Handle 15 Telemarketing agents ●Conduct Initial and Final interview to applicants ● Perform other duties assigned 4. COMPANY NAME: MICROLAB PHILIPPINES POSITION TITLE: PRODUCT SPECIALIST (SURGICAL DEPT.) POSITION LEVEL: OPERATIONS, SALES SPECIALIZATION: Marketing, Sales, Customer Service, Management DATE JOINED: 2015 WORK DESCRIPTION: ●Product Specialist for Carl Zeiss Surgical Microscope ●Perform demonstrations and training to Doctors and nurses on how to use the microscope ●Travel to different hospitals with Carl Zeiss microscopes in the country to conduct maintenance check, re training and provide certifications to trainees ●Head Hunter for the Sales Department. ●Perform Installations and quality check on newly acquired units before and after delivery 5. COMPANY NAME: VERY GOOD WEBSITE LTD POSITION TITLE: SALES MANAGER (Remote) POSITION LEVEL: MANAGER SPECIALIZATION: Marketing, Sales, Customer Service, Management DATE JOINED:- WORK DESCRIPTION: ●In-charge of the Sales department that handles both inbound and outbound calls with chat support. ● Handle’s 5 team of telemarketers. ●In- charge of daily weekly and monthly monitoring and reports ● Train and assist agents with product specifics and sales process. ● Perform other duties assigned 6. COMPANY NAME: SPI GLOBAL CRM. POSITION TITLE: Inside sales associate POSITION LEVEL: Mentor SPECIALIZATION: Marketing, Sales, Promotion DATE JOINED:- WORK DESCRIPTION: ●Worked as an inside sales associate for Dish network. Largest TV company in the US ● Offers TV and Broadband subscription, ●Answers all customer’s concern and queries about getting the service, ●Qualify customers based on their approved credit, ●Provides the most efficient solution for their needs, ● Provides good customer service experience to customers and meet target goals. ●Assist new-hire agents on their salesmanship by providing coaching and useful tips 7. COMPANY NAME: TIMES TELECOM PHILS/SYMPHONY 8 CENTERS POSITION TITLE: Outbound sales representative POSITION LEVEL: OPERATIONS, SALES SPECIALIZATION: Marketing and sales DATE JOINED:- WORK DESCRIPTION: ● Worked as Outbound sales representative for Bell Canada And Solo mobile, Largest Telecommunications company in Canada ● offers different smart phones such as Apple I phones, Samsung and Black Berry products, together with a mobile plan. ● Qualify customer’s based on their approved credit. ● Provides good customer service experience to customers and meet daily/weekly/monthly target goals. 8. COMPANY NAME: VASS ENTERPRISES POSITION TITLE: Production assistant/Assistant supervisor POSITION LEVEL: Quality management SPECIALIZATION: Quality Assurance and supervision DATE JOINED: 2007 WORK DESCRIPTION: ● Worked as an assistant supervisor for the company engaged in the manufacture of personalized promo items ● In charge of the inventory of finished products, inspection and quality control ● Responsible for the delivery of goods to meet deadlines ● Accomplished reports of delivery items ● Perform other duties assigned EDUCATIONAL BACKGROUND COLLEGE: Perpetual Help College of Manila COURSE: Bachelor of Science in Radiologic Technology YEAR ATTENDED: 2011 – 2013 SPECIAL SKILLS ● Computer Literate/MS Office ● Typing 45wpm, 10-key 200 strokes per minute ● Bookkeeping ● Fluent in English Both in speaking and writing ● Able to engage and speak to customers ● Able to multitask and work under minimal supervision ● Sales Oriented ●Basic PC Troubleshooting CHARACTER REFERENCE: Available upon request