Vincent Aserios

I’m a dedicated customer support and sales professional with over 8 years of experience across automotive services, car subscriptions, and global customer service. I currently work at Wheelzy, where I assist customers through phone, SMS, and email, providing quotes, handling negotiations, coordinating schedules, and ensuring smooth vehicle pickups. I focus on delivering clear communication, building rapport quickly, and guiding customers through each step of the process with convenience and professionalism.

Before Wheelzy, I worked at Carly, an Australian car subscription company, where I handled both support and sales tasks such as bookings, follow-ups, scheduling, upsells, and customer retention. My earlier roles at Amazon and Xbox strengthened my communication skills, troubleshooting ability, and capacity to remain calm while resolving complex customer concerns.

I take pride in understanding customer needs, offering practical solutions, and consistently improving the customer experience. I’m looking to grow further in a role where my strengths in customer relationship management, coordination, adaptability, and process improvement can contribute real value to the team.