Vincent Alain Cuatico

Vincent Alain C. Cuatico Front-End Developer --- EDUCATION Web Development CCNA RHCSA Tuitt Coding Bootcamp Rivan Bootcamp Rivan Bootcamp May 15 - August 26, 2018 November 17 - 21, 2015 March 21 - April 18, 2015 Bachelor of Science in Computer Science and Information Technology FEU Institute of Technology (formerly known as FEU - East Asia College) 2004 - 2008 TECHNICAL SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● HTML/CSS/SASS Bootstrap 4 Wordpress Theme Builders like Divi, Elementor etc... Gravity Forms WooCommerce Yoast SEO Figma Advanced Custom Fields Javascript Adobe Photoshop UI/UX GSuite Host migration RECENT PROJECTS https://www.aspiredentalsjc.com/ https://www.drcolleenkennedy.com/ https://www.altimadental.com/ https://www.fisherkellyarchitecture.com/ https://www.reginadentalgroup.com/ https://www.lonepeakdentalgroup.com/ https://www.advancedchicagodentist.com/ https://www.590dentalbourbonnais.com/ https://www.theskokiedentist.com/ https://www.northerndentalcare.com/new-patient-sp ecials/ WORK EXPERIENCE DIGI Search / Greenbriar Front End Developer, Sept 2018 – June 2021 ● Manage website development projects from initial design through completion, optimizing all cross-browser and multi-platform compatibility. ● Enhanced user experience and accomplished webpage objectives by creating site structure, navigation, page optimization, and graphics integration. ● Work in a team to meet project goals. ● Assisted in the training of new web designers. ● Install and configure plugins. ● Create adaptive templates to be used for multiple clients ● Maintained client websites on an ongoing basis. ● Manage hosting using WPEngine. ● Cropping, resizing and optimizing photos. ● Designing basic logos. ● Respond to client edits/updates with Salesforce. ● Create compliant forms using HTML/CSS/Bootstrap. ● Publishing SEO-optimized content. ● Translated a WordPress site from English to French using TranslatePress. ● Research, customize and implement third-party add-ons, plugins, and other integrations PAST EXPERIENCES Mind Dragon Consultancy Firm – A GoWireless Company Associate Network Administrator, Jun 2015 – Oct 2016 ● Responsible for providing technical support of network routers, network switches, network security and VPN access. Assist in 1st level support when required. ● Manage, maintain and update a support issue ticketing system to track all items to resolution and to identify support trends. ● Fulfil service level agreement with respect to availability, performance, capacity and security. ● Provide problem diagnosis, management, escalation, tracking and resolution. ● Help manage vendor relationships, procurement, and delivery of Network and Voice services. ● Work closely with various business units to ensure voice infrastructure is meeting functional requirements. ● Perform daily system monitoring for all systems. ● Report and/or escalate issues to management. ● Configure, Support and administer firewalls. ● Administering a network of more than 500 stores in the USA. NCS Pte. Ltd. – A Division Of Singtel Operations Specialist, Oct 2012 –Nov 2014 ● Perform troubleshooting on desktop and basic systems/network issues. ● Perform routine housekeeping maintenance for PC. ● Handling of IT equipment inventory check. ● Provide IT and audio visual equipment support. ● Respond to incoming enquiries and incidents. ● Active Directory Management. ● Ensure daily tasks are executed according to SOP. ● Provide timely status update on issues escalated and close tickets within SLA Banco De Oro Universal Bank Technical Support Officer, May 2010 – May 2012 ● Assisting in the installation and maintenance of all computer hardware and software. ● Providing Tier 1 level support on hardware and software technical issues to BDO branches, subsidiaries, affiliates and other BDO units. ● Responsible for providing a single point of contact for all problems, requests and inquiries related to Information Technology. ● Takes charge of call taking and email retrieval, service request logging and monitoring and performing first level problem isolation and resolution. ● Repairing or upgrading computer systems as needed. ● Performs file transfer, file backup, and disk imaging using Norton Ghost image. ● Responsible for managing the POS network infrastructure of the bank and ensuring that the POS controllers and network connectives associated with it are operational at all times for the merchants. ● Assisting with the installation and maintenance of voice systems to support call flow; usually limited to cabling, phones, headsets and software ● Monitor BDO Request Tracker System (Ticketing). ● Delivery and pullout of Personal Computers and other peripherals for branches and head office. ● Assist in Preventive Maintenance of equipment of branches and Head Office. ● Any other duties that the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer may find necessary.