VINAY SHINDE
E-Mail:-Contact:-/-
Seeking assignments in operations management with an organization of repute
Preferably in Mumbai/Thane
SYNOPSIS
An astute professional with 7 years of experience in the domain of Operations & data analytics
Proficient in workflow & transition management and providing acceptable level of support to clients.
Bachelor of Science with Physics as major subject.
An effective team player with abilities in project coordination and data analysis.
Possess excellent communication, interpersonal, people management, relationship management and analytical skills.
Have good numerical and logical aptitude with intermediate level skills in Excel
TECHNICAL PURVIEW
Completed Advanced Diploma in Business Administration from Welingkar Institute (First class)
Certified internal Auditor for ISO 9001:2015 (Completed from Shamkris institute)
Certified six sigma yellow belt professional
ORGANIZATIONAL EXPERIENCE
Since May’14: First data India pvt ltd. Thane as operations lead (Team Leader)
Responsibilities:
Responsible for team productivity and quality of UK collections team (NewDay)
Observing Adherence and shrinkage for the team
Meeting individual SLAs for all task types
Version controls of mandates being followed and its documentation
Maintaining the high moral amongst the team members to motivate them for enhanced efficiency.
Quality checking of the team on daily basis.
Ensuring voice of customers is implemented for betterment of process
Executing processes which are critical to customer and critical to quality
Reduction in process time by implementing new ideas
Reporting to UK team with all required data through emails
Weekly/Monthly performance review calls with NewDay team
Preparing monthly scorecards of the associates and providing performance feedback
Liaising with NewDay team for any escalations or process changes
Internal audits for ISO 9001:2015
Since Dec’09 to Aug’14: MModal Global services pvt ltd., Airoli, Navi-Mumbai
As Sr. Operations Executive
Responsibilities:
Accountable for the Workflow management, US (Front-End) Coordination, Client Coordination as well as the Vendor Management.
Coordination with US team for transition of work from domestic to Global service areas.
Mentoring team of Jr. Executives to help them achieve their goals.
Data analytics for different reports from reporting tool which is going to Sr. management team for their calls.
Maintaining Daily Reports Based On Vendor Performance. Handling New Client Association with the vendors.
Preparing Daily Client Reports Based On Compliance.
Monitoring data & generating various reports for giving feedback on performance to Managers.
Dealing with IT Dept for Data management & report generation.
Achievements:
Awarded as Best employee of the Quarter for Jan 2012 to March 2012 in operations.
Nov’08 – Dec’09: MAERSK (A Division of AP Moller group.), 4th Floor, Prudential center, Powai ,Mumbai
As Documentation officer
Responsibilities:
To maintain MIS report of client daily analysis and escalations to sr. management.
Ensuring timely delivery of bills of lading to clients (98% compliance)
Creating contract of carriage between Shipper and Consignee
STAT requests follow up
Achievements:
Received the Best Employee of the Quarter Award for Productivity in July 2009.
Jun’07 – Jun’08: ICICI Bank, Hiranandani estate, Thane west
As Phone banking officer (Operations)
Responsibilities:
To answer customer’s call related to credit cards.
To inform application status of customers credit card.
To cross sell products like PLCC, BT & new credit cards
To escalate department specific issues to concerned teams.
To create agenda & minutes for daily team meets.
SCHOLASTICS
Bachelor of science (Physics) from Mumbai university (2006) with IInd class
HSC from Mumbai board with distinction in 2003.
SSC from Mumbai board with distinction in 2001.
PERSONAL DOSSIER
Date of Birth:22nd Nov 1985
Address:7, Aai baba chawl, Old Katrap road, Near Ganesh Mandir, Badlapur east
Languages Known:English, Hindi, Marathi.
Marital status:Unmarried
Hobbies: Cricket, Music and Pets.
Vinay shinde
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