Vinay Nair

VINAY NAIR Narayaneeyam, Chinmaya Nagar, Palat Road, Ottapalam, Palakkad District, Kerala, India. Mobile: -, Email:-SUMMARY • • • Technically proficient Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dependable and resourceful Corporate Trainer and Instructional Designer adept at organizing and facilitating management and team building training programs. Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. HIGHLIGHTS High customer service standards Dedicated to process improvement Strong problem solving ability Troubleshooting skills Training manual contributor Curriculum development and assessment MS Office proficient Lesson planning Communicates effectively Listening skills Hospitality expertise Front desk training EXPERIENCE Business Partner, Spartans – The Sports Store, (Sept 2016 – Present) • • • • • • • • Managing Sports related requirements from companies and schools. Stock taking of the store. Pricing for the products in the store. Handling customers in the store. Quality check of materials to be kept in the store on arrival from vendors Material pickup and delivery. Producing and maintaining quotations and invoices. Attending client and vendor meetings for rate finalization. Assistant Manager, Customer service – Radius 7, Transven Lifestyles Management Pvt. Ltd. (Feb 2016 – Sept 2016) • • • • • • • • • Managing a team of 8 members, which include, 1 team leader and 7 field consultants. Monitoring order fulfillment. Verifying team roster. Keeping a tab on incoming and outgoing cash flow. Maintaining daily and weekly reports for bills, cash receipt, data recharge, petrol expenses for the team. Scouting sites for business growth. Vendor management. Managing high profile customers and sites. New site event coordination and management. Business Development, Spartans – The Sports Store, (July 2015 – Feb 2016) • • • • • • • • Managing Sports related requirements from companies and schools. Stock taking of the store. Pricing for the products in the store. Handling customers in the store. Quality check of materials to be kept in the store on arrival from vendors Material pickup and delivery. Producing and maintaining quotations and invoices. Attending client and vendor meetings for rate finalization. Relationship Manager, JKB India Pvt. Ltd. (Jan 2012 – July 2015) • • • • • • • • • Counseled customers on market current status for residential and land markets. Generated lists of properties that were compatible with buyers' needs and financial resources. Maintained high referral rates and exceptional feedback from previous clients. Educated clients on the current real estate market and answered any questions they had. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted clients in leasing of homes, retail and entertainment space. Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Handling Technical issues in office, like formatting, installing windows and maintaining office PCs. Instructional Designer, Gapskills Learning solution. (Feb 2011 – Aug 2011) • • • • • • Developed a 200-page training manual, in both hard and soft copies. Evaluated training materials prepared by instructors. Designed and created daily lesson plans for activities. Developed and delivered all technical training materials. Training manuals were prepared for Convergys, Bangalore. Using share point to store and transfer manuals and training material reviews Trainer, Freelance (Sept 2008 – Nov 2010) Taking sessions on MS Office (Word, Excel, Power point, Publisher), soft-skills, Voice and accent, and customer Service Communication training topics: • • • • • • • voice and accent consonant and vowel sounds stress functional grammar grooming etiquette body language Companies covered: • • • • • Genpact GE money Aurora Business School Seal Consultant 24/7 Customers Customer Service Agent/ Trainer, Aspinwall Technologies (Jan 2007 – July 2008) • • • Taking calls Was giving Technical Support also handled Customer Service calls • • handling Billing, Warranty for HP desktop Agent training Placement Officer, Arouba Technologies. • • • • • • • • • Candidate screening for BPO's Arranging client visits to conduct in house interviews for the trainees With the training team conducting mock interviews Screened candidates for technical and non-technical process converted walk ins into potential candidates Counseling trainees before and after the interviews Conduction outstation interviews in Bangalore, for companies like Convergys, HSBC, 24/7. Conducted seminars in different hotels and colleges in different part of the state. Provide interview skills, telephone handling skills, and customer service training. Reservation Assistant, Casino Group of Hotels • • • • • • Arranging tickets through ticketing agent Arranging pickup and drops In station and out station property tours Handling billing for all tour and reservations for Bangaram Island Resort arranging permit for staff and guests Maintaining online guest records. Hotel Operation Trainee, Le Meridian Cochin • • • • • • • • • • Greeted and registered guests and issued room keys. Issued room keys and escort instructions to bellhops. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Fidelio. Delivered requested items to guests’ rooms. Referred guests to local restaurants and recommended attractions in the area. Processed credit card transactions during the checkout process. • Recommended top dining and entertainment options for guests in the Cochin area. TECHNICAL PROFICIENCY MS Word: • • • • • Preparing documents Creating brochures Preparing training materials with Table of content Formatting word documents as per requirements Review and correction of word document using comments and track changes MS Excel: • • • • • • • • Preparing spreadsheet Creating database Using formula Inserting charts Making pivot table ( a little brush up required) Sorting data Filtering data Freezing panes MS Power point: • • • • • • • • • • Preparing presentations Using images, sounds, and videos Using transition and animation Using hyperlink Connecting multiple presentation Creating master slides Printing in multiple presentation views Using multiple designs and orientation Creating video out of the presentation Packaging the presentation for portability MS Publisher: • Preparing newsletters, brochures, labels, invitation cards Other Expertise: • • • • • • PC assembling (using manual) Formatting hard drive Installing Graphic card Using cloud to store documents and music Uploading and downloading training materials using Sharepoint Technical Support for HP Desktops EDUCATION Luna Institute of Engineering Technology Diploma in Civil Engineering Kuttukaran Institute of Hotel Management Advanced Diploma in Hotel Management Gujarat Agricultural University Advanced Diploma in Baking Sciences 12th CBSE Kendriya Vidyalaya, Aizawl, Mizoram