Vinay Krishnan R

Resume Vinay Krishnan R Phone:- /- /- Email:-Address: Bejoyvilla Complex, Dr. A R Menon Road, Thrissur–1, Kerala. Over Twenty Years of Accomplished Experience in Hospitality, Customer Care and Realty Industry. OBJECTIVE To harness a strong track record of building business volumes and growing profitability in management position in Realty, Hospitality or Customer Care Industry. Seeking responsibility with professionally managed Organizations and MNC’s for challenging opportunities. SUMMARY Well adaptive towards corporate culture and behaviour. Ability to work under pressure and expertise in optimum utilization of resources. Success at motivating staff through clear communication and outstanding organizational skills. Achievement oriented with excellent people management skills and an ability to manage change with ease. Proven strength in problem solving, co-ordination, time management and analysis. An ambitious individual with excellent communication, interpersonal and relationship management skills. Pleasing youthful personality with a zest for life, a strong Commercial Acumen, knowledge and understanding of business ethics. Self-motivated, open minded and open to criticism. Keen to serve with MNC’s/Hotels/ Realty firms in operations, training or management positions. WORK EXPERIENCE Krishna Homes, October 2012 – Till Date Responsibility: Manager, Sales and Marketing Overall responsibility of entire planning, strategy development, execution, promotion and sales. Direct Report of the Managing Director. Devising new and innovative marketing techniques for achieving optimum sales through market research & analysis and latest technology. Key role in achieving highest customer satisfaction index through interactive customer care and after sales service. Dell International Services, April 2006 – September 2012 Responsibility: Business Support, Sr. Associate Project management and data analysis. Support and run regular and ad hoc call center solution campaigns. Regulate and monitor call center operations for various business processes. Deploying Advertisement campaigns in Chat solution platform and Ad performance reporting. Responsibility: Resolution Specialist, Customer Care: Resolution specialist in Dell customer care Tier 2 Escalation team for Americas Transactional group. Coaching Tier 1 customer care representatives on Policies and Standard operating procedures. Ensuring customer excellence through clear communication and outstanding customer handling skills. Taj Krishna, Hyderabad, September 2004 – April 2006 Responsibility: Asst. Restaurant Manager Viceroy Hotel and Convention Center (Now Marriott, Hyderabad) January 2004 – August 2004 Responsibility: Sr. Executive Food and Beverage Le Meridian, Ahmedabad, September 2003 – December 2003 Responsibility: Asst. Manager Food and Beverage Effectively assisting the Food and Beverage manager in the daily operations. Directly responsible for planning and running restaurant and banqueting operations. A key person for liaison with Press and Media for promotional and Public Relation activities. Assigned responsibility of key client relationship. Single-handedly planned and implemented training for the Service staff, as per the Standard Operating Procedures. Viceroy Hotel and Convention Center (Now Marriott, Hyderabad) September 2000 – September 2003 Responsibility: Food and Beverage Executive In charge of sales and operational aspects of Banqueting and Conferencing. Single-handedly planned and set goals to achieve sales targets. Monitored current market trends and incorporated nouvelle ideas to excel in the business. Fariyas Holiday Resort, Lonavala, September 1996 – December 1999 Responsibility: Outlet Manager Independently handled Banquet operations. Actively involved in the daily operations of In Room dining and restaurant. Entrusted with the responsibility of conducting Outdoor Catering. Responsibility: Management Trainee Assigned responsibility for Food and Beverage operations and management. Cross functional training and rapport building. EDUCATION: Diploma in Hotel Management, I.H.M.C.T.A.N Mumbai,- Pre-Degree, M.G. University Kerala, 1991 – 1993 ACHIEVEMENTS: Hands on experience in organizing all the conference and stay arrangements for the Prime Minister of India, during the BJP convention in Hyderabad. Applauded by the management of Taj Krishna for effectively handling Press and Media for promotional activities. Nominated to represent Viceroy Hotel and Convention Center, for the Mr. Hospitality contest organized by the Association of Catering Professionals of India. ADDITIONAL INFORMATION: Certified Data Entry Operator. Proficient with the use of MS Office and the internet. PERSONAL INFORMATION: Date of Birth: 16th February 1976 Languages Known: English, Hindi and Malayalam