Vinay Konnipati

Vinaykumar Konnipati-| - | Hyderabad, India SUMMARY Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritization abilities. WORK EXPERIENCE Customer Happiness Executive | BLUEBYTE IT SOLUTIONS INDIA PVT LTD | www.bluebytetechnologies.com Hyderabad | Jan 2015 - Tilldate Network Operations Support & Maintenance: Handled NOC Monitoring L1 and L2 levels. Prioritization and multi-tasking: Manage multiple, concurrent process and concurrently prioritize to ensure all deadlines are met. Regular Activities: Answer customer telephone calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Counsel customers on options for service and coverage. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Promptly responded to general inquiries from members, staff, and clients via telephone, e-mail. Systems Engineer | TATA CONSULTANCY SERVICES LTD | www.tcs.com Chennai | Nov 2010 – Nov 2014 Production Support: worked with R&D clients round the globe to secure and maintain their business network day to day basis while meeting stringent SLA's. Regular Activities: Network Monitoring & L2 Support Monitoring network for alerts. Configuring and troubleshooting Network Access and distribution switches. Daily Operational support using ticketing tools. Mainframe Production Support: Handled production support for an insurance client in USA. KEY SKILLS: Virtual Assistant Skills Customer Support Executive Skills Data Entry and Internet Research Email Management and Marketing Expense Book Keeping Meeting Management Hiring Assistance Social Media Marketing Travel Management Content Generation Social Media Management Patience Attentiveness towards Customer's calls Clear Communication skills Ability to handle surprises Willingness to learn EDUCATION Acharya Nagarjuna University, Guntur Bachelor of Technology | Computer Science CERTIFICATIONS ITIL V3 Foundation Certification V 3.0