Vinay George

 Vinay George Freelance Digital Marketer Career Objective To secure a challenging position in an organization where my skills would greatly enhance the company’s success and my own personal growth. A platform to acquire new skills and sharpen my acquired skills through experience and learning. Personal Information Birth Date: 10 September 1988 (Age: 28) Gender: Male Nationality: India Marital Status: Married Contact Information Email Address:- Mobile Phone: - Country: INDIA Address: #343, BETHEL, Shettihalli, Jallahalli West, Bangalore - 560015 Experience (10 Years) Freelancer Digital Marketer & Event organizer (Mary’s Barn, Bangalore) Location: Bangalore, India June 2018 - present Roles and Responsibilities Content development. Creative writing for Websites (Websites will be provided on request) Research & analysis Promoting event space using various Digital marketing techniques Creating Posters, Brochures & Flyers for the Venue Creatives for Social media Coordinating & analyzing client requirements Planning and delivery SME Lead (NOC & GSD) At Hitachi Systems Location: Bangalore, India Company Industry: IT Services Job Role: Technology/IT January 2016 – June 2018 Roles and Responsibilities Supporting and maintaining Verint Networks and servers. Level 1 and Level 2 support on various ticketing issues of Networks and Servers. Validating network connectivity between Verint offices around the globe. Creating and Managing Users, Privileges and Roles. Performance information and monitoring/interpreting alert log and trace files. Coordinating with the service providers to restore the services at earliest. Monitoring alerts on service now and act on it according to the priority. Using alert monitoring tools such as Splunk, Zabbix and Azure. Provide 24x7 technical Support to the end users. Assigning roles to tech support representatives in shift. Evaluating Intranet and Internet within Verint Systems. RCA (Root Cause Analysis) for network outage in different locations Evaluate threat events generated from Mcafee EPO and fix user workstation issues. Work force management Operational control Service review handling Maintain SLA target (Tickets and calls) Escalation management for Global Service Desk Manage IT Helpdesk operations Incident management Outage coordination and restoration follow ups Update Stakeholders regularly about ongoing outage Report handling Process training and Knowledge transfer Senior Associate Analyst At TechMahindra Location: Bangalore, India Company Industry: Support Services Job Role: Technology/IT June 2012 - April 2015 Roles and Responsibilities The main objective is to provide assistance to all the IS/IT communities of different regions by being the main entry point for all incidents and requests. Primary activities include: First escalation point for various regions Provided knowledge transfer from Switzerland Client site to the in house team in Bangalore Critical-alert handling and outage coordination. First level diagnostics and troubleshooting of various applications such as Oracle ERP, Citrix VDI, VPN etc. Incident handling, solving and escalating. Respond to emails and coordinate with resolvers for issue resolution. Access request solving via Active directory. Communication of planned and unplanned outages to the affected regions and stakeholders. Single point of contact for all the B2B vendors. Conduct refresher and new joiner trainings for the team. Shift Lead - Assist team members with critical and complicated issues, assigning roles and responsibilities to the team and verify/review the end result. Workforce management and scheduling. Senior IT officer At Siemens AG Location: Bangalore, India Company Industry: Support Services Job Role: Technology/IT September 2009 - June 2011 Roles and Responsibilities Maintain software and hardware inventory records. Tracking software licenses and providing daily support for copiers, printers and fax machines. Provide technical support to microcomputer systems in common OS environment. Troubleshooting issues relating to software, hardware networking. Providing remote technical resolution (telephone, mails and other tools). Escalating issues to specialized support groups for complex technical problems. Coordinating on tracking status, providing updates & resolution confirmation. Education Bachelor's degree, Business Administration At Immanuel Institute of Social Sciences Location: Bangalore, India Completion Date: June 2009 Skills Networking routing/switching Hardware Support – System imaging, deployment and log call with vendor for any hardware replacement. Active Directory DHCP IP management Application testing and troubleshooting Oracle ERP support SQL beginner Windows servers Mcafee EPO Splunk Zabbix Citrix VDI Maintain software and hardware inventory records Pitched in for Business Development. Tracking software licenses and providing daily support for copiers, printers and fax machines. Provide technical support to microcomputer systems in common OS environment. Troubleshooting issues related to software, hardware networking. Providing remote technical resolution(telephone ,mails and other tools) Escalating issues to specialized support groups for complex technical issues Coordinating on tracking status, providing updates and resolution confirmation Taking backup of user profile and data Running backup for exchange and recording the same Capacity monitoring SAN/NAS beginner experience Providing/restricting website access to the users via web sense firewall Achievements Worked in Switzerland for 3 months as part of project transition and knowledge transfer. Tech Mahindra awarded as the best performer and Quality achiever for the year 2014. Siemens Awarded for SERVICE EXCELLENCE in IT for meeting SLA above 95 % Management primer- 01 training. Six Sigma white belt completed Pursued CCNA training Pursuing RHCSA certification currently. ITIL Foundation Languages English, Hindi, Malayalam, Kanada and Tamil. References Joseph Antony Job Title: Team Leader/ Assistant Manager Company Name: TechMahindra Phone Number: - Email Address:- Declaration I hereby declare that the above written particulars are true to the best of my knowledge. Vinay George