Vinay George
Freelance Digital Marketer
Career Objective
To secure a challenging position in an organization where my skills would greatly enhance the company’s success and my own personal growth. A platform to acquire new skills and sharpen my acquired skills through experience and learning.
Personal Information
Birth Date: 10 September 1988 (Age: 28)
Gender: Male
Nationality: India
Marital Status: Married
Contact Information
Email Address:-
Mobile Phone: -
Country: INDIA
Address: #343, BETHEL, Shettihalli,
Jallahalli West, Bangalore - 560015
Experience (10 Years)
Freelancer Digital Marketer & Event organizer
(Mary’s Barn, Bangalore)
Location: Bangalore, India
June 2018 - present
Roles and Responsibilities
Content development.
Creative writing for Websites (Websites will be provided on request)
Research & analysis
Promoting event space using various Digital marketing techniques
Creating Posters, Brochures & Flyers for the Venue
Creatives for Social media
Coordinating & analyzing client requirements
Planning and delivery
SME Lead (NOC & GSD)
At Hitachi Systems
Location: Bangalore, India
Company Industry: IT Services
Job Role: Technology/IT
January 2016 – June 2018
Roles and Responsibilities
Supporting and maintaining Verint Networks and servers.
Level 1 and Level 2 support on various ticketing issues of Networks and Servers.
Validating network connectivity between Verint offices around the globe.
Creating and Managing Users, Privileges and Roles.
Performance information and monitoring/interpreting alert log and trace files.
Coordinating with the service providers to restore the services at earliest.
Monitoring alerts on service now and act on it according to the priority.
Using alert monitoring tools such as Splunk, Zabbix and Azure.
Provide 24x7 technical Support to the end users.
Assigning roles to tech support representatives in shift.
Evaluating Intranet and Internet within Verint Systems.
RCA (Root Cause Analysis) for network outage in different locations
Evaluate threat events generated from Mcafee EPO and fix user workstation issues.
Work force management
Operational control
Service review handling
Maintain SLA target (Tickets and calls)
Escalation management for Global Service Desk
Manage IT Helpdesk operations
Incident management
Outage coordination and restoration follow ups
Update Stakeholders regularly about ongoing outage
Report handling
Process training and Knowledge transfer
Senior Associate Analyst
At TechMahindra
Location: Bangalore, India
Company Industry: Support Services
Job Role: Technology/IT
June 2012 - April 2015
Roles and Responsibilities
The main objective is to provide assistance to all the IS/IT communities of different regions by being the main entry point for all incidents and requests.
Primary activities include:
First escalation point for various regions
Provided knowledge transfer from Switzerland Client site to the in house team in Bangalore
Critical-alert handling and outage coordination.
First level diagnostics and troubleshooting of various applications such as Oracle ERP, Citrix VDI, VPN etc.
Incident handling, solving and escalating.
Respond to emails and coordinate with resolvers for issue resolution.
Access request solving via Active directory.
Communication of planned and unplanned outages to the affected regions and stakeholders.
Single point of contact for all the B2B vendors.
Conduct refresher and new joiner trainings for the team.
Shift Lead - Assist team members with critical and complicated issues, assigning roles and responsibilities to the team and verify/review the end result.
Workforce management and scheduling.
Senior IT officer
At Siemens AG
Location: Bangalore, India
Company Industry: Support Services
Job Role: Technology/IT
September 2009 - June 2011
Roles and Responsibilities
Maintain software and hardware inventory records.
Tracking software licenses and providing daily support for copiers, printers and fax machines.
Provide technical support to microcomputer systems in common OS environment.
Troubleshooting issues relating to software, hardware networking.
Providing remote technical resolution (telephone, mails and other tools).
Escalating issues to specialized support groups for complex technical problems.
Coordinating on tracking status, providing updates & resolution confirmation.
Education
Bachelor's degree, Business Administration
At Immanuel Institute of Social Sciences
Location: Bangalore, India
Completion Date: June 2009
Skills
Networking routing/switching
Hardware Support – System imaging, deployment and log call with vendor for any hardware replacement.
Active Directory
DHCP IP management
Application testing and troubleshooting
Oracle ERP support
SQL beginner
Windows servers
Mcafee EPO
Splunk
Zabbix
Citrix VDI
Maintain software and hardware inventory records
Pitched in for Business Development.
Tracking software licenses and providing daily support for copiers, printers and fax machines.
Provide technical support to microcomputer systems in common OS environment.
Troubleshooting issues related to software, hardware networking.
Providing remote technical resolution(telephone ,mails and other tools)
Escalating issues to specialized support groups for complex technical issues
Coordinating on tracking status, providing updates and resolution confirmation
Taking backup of user profile and data
Running backup for exchange and recording the same
Capacity monitoring
SAN/NAS beginner experience
Providing/restricting website access to the users via web sense firewall
Achievements
Worked in Switzerland for 3 months as part of project transition and knowledge transfer.
Tech Mahindra awarded as the best performer and Quality achiever for the year 2014.
Siemens Awarded for SERVICE EXCELLENCE in IT for meeting SLA above 95 %
Management primer- 01 training.
Six Sigma white belt completed
Pursued CCNA training
Pursuing RHCSA certification currently.
ITIL Foundation
Languages
English, Hindi, Malayalam, Kanada and Tamil.
References
Joseph Antony
Job Title: Team Leader/ Assistant Manager
Company Name: TechMahindra
Phone Number: -
Email Address:-
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge.
Vinay George
