Vimbai Mugogochi

As an IT Support Engineer with over 3 years of hands-on experience, I specialize in delivering fast, reliable technical support to organizations of 200+ users. At my previous work of place, I consistently resolved over 95% of support tickets within SLA, optimized network uptime by 40%, and helped cut IT costs by 15% through smart infrastructure planning. I bring expertise in Microsoft 365, Active Directory, Windows Server, and remote support tools like ANYDESK and TeamViewer. Whether managing VoIP systems, supporting ERP upgrades, or maintaining firewalls and VLANs, I approach every task with precision, professionalism, and a problem-solving mindset.

Certified in ITIL v4, I’m passionate about service delivery, compliance, and user satisfaction. I thrive in dynamic environments where I can troubleshoot, document, and enhance system performance, all while making IT feel seamless for end users.

Let’s connect if you're looking for someone who can combine deep technical skill with a human-first approach to IT support.