Vikash Pathak
B.TECH ( Computer Science Engineering )
Contact No-
E-mail ID -
Education
B.Tech (CSE)
Desh Bhagat University
Diploma
(RVD University)
Matriculation
S.K.V.M. (C.B.S.E)
DCA
IIFAs
Achievements
Won 1st Prize in Digital Drawing
Won 2nd Prize in Code Cracking during B.Tech.
Successfully completed diploma in computer application.
Handled 2 major projects at the time of internship during Diploma
Rewarded with best intern at IIFA during DCA course.
Experience
Total Experience: 4Years 3Months
Previous-
Company
: Quantified Commerce Pvt Ltd, Mohali
Industry
E-Commerce
Working Period: 1yr 3months till
From November 2019 to January 2021
Designation: Sr. Analyst
Job Responsibilities:-
Providing necessary assistance to clients (depending on type of query) on calls and emails as per defined process.
Pitch for our product purchase
Previous Experience:-
Company: Education Culture Pvt Ltd, Ludhiana
Industry: IT & Web Development
Working Period: Oct 2017 to Aug 2019
Designation: Customer Relations Manager
Key Skills:
1. Client Handling4.Online Promotional Activities
2. Team Management5.Shift Management
3. Strategy Management 6.Data/Reports Management
Job Responsibilities:-
Providing necessary assistance to clients (depending on type of query) as per defined process and checklist.
Coordinate with internal departments to provide suitable responses to client queries and Track, monitor and escalate client issues in a timely manner to enhance customer experience.
Access query management system to support and solve issues logged/highlighted by Clients.
Work towards addressing existing as well as upcoming by providing additional support and handling operational detail to enhance customer satisfaction.
Collecting feedback from client. Making strategies to improve the service for better customer experience.
Prioritize the daily orders /assignments according to the given deadline by client.
Making Duty Roaster of the Team members/Shift Management and giving trainings to Team members to sharpen their skills.
Performance Audit of Customer Support Team and providing feedback to them.
Handling a Team of (In-house and Freelancers) Academic Writer, Development and Customer Support Team.
Making work strategies and reports on daily basis to review the business activities. Making offers and promotional activities accordingly to engage the client with the business.
Other Responsibilities:
Visiting colleges for campus hiring and hiring best talent by taking interviews of Customer support/operations/technical writer.
Managing other operational activities by leading the Team of writers and developer, to deliver the assigned projects on time.
Company: Education Culture Pvt Ltd
Working Period: Oct 2016 to Oct 2017
Designation: Customer Support Executive
About the Company: Education culture is one such organization which was incorporated in 2015 with an aim to become one of the leading service providers in academic writing field. Within past four years, it has achieved tremendous growth by offering best in class writing services to the universities and institutions all over the world. We employees more than 80 highly skilled individuals who have mastered art of writing and has published various research papers in international journals using their skills and knowledge.
Key Responsibilities:
Handling queries of different stakeholder from Australia, US, Canada, UK , New Zealand through CHAT/Calls/E-mail communication.
Placing orders, Price quotation, price negotiations.
Coordination with operations team and Updating the client on the status of the order.
Handling escalation matters.
Overall handling the all types of client’s queries
Strengths :
Committed to my work.
Great interest in learning new technologies and server side technologies.
Quick learner.
Personal Information:
Father’s Name : Sandeep Pathak
Date of birth: 19th Sept 1993
Total Experience : 4Years 3 Months
