Vikas Kumar Sharma

VIKAS KUMAR SHARMA 301,T4, Sunlight residence, Defense enclave, Sec - 44 NOIDA,U.P - 201301 Email id--, Contact - O B J E C T I V E Seeking the position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible. S U M M A R Y To work for my career growth and better prospects, which contribute to the productivity and profitability of the Organization. Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner. An effective communicator with strong analytical, interpersonal and problem solving abilities. Ability to perform detailed work with accuracy and meet deadlines. P R O F E S S I O N A L E X P E R I E N C E Worked with SBI CARDS as Fraud Analyst in Falcon (14-jan-2019 to 1-jan-2021) Monitor real time queues ad identify high risk transactions. Observe customers transaction to identify fraudulent activity in account. Resolve customer issues within the scope of existing service level agreements. Monitor constantly transactional records to identify unauthorized transaction and fraudulent account. Identify fraudulent transactions and cancel them from further processing. Interact with customers to validate information and to confirm or cancel authorizations. Ensure confidentiality of all information collected during investigation. Identified active frauds trends to serve as guideline for catching and preventing future fraud. Maintain data and records to share with Managers and for further reference. Provide process training to new hires within Team. Currently working with Shivalik Bank as support officer in CRM (From 4-jan-2021) Handling all consumer services related to complaints, services and queries. Educating and guiding the account holders on digital banking (mobile application and net banking). Data Analysis – Analysis the import data of customers from digital channels and sharing the same with the senior management. Solving customer issues within the scope of existing service level agreements. Observe customers transaction to identify fraudulent activity in account. Interact with customers to validate information and to confirm or cancel authorizations. Monitor real time queues ad identify high risk transactions. Maintain data and records to share with Managers and for further reference Educate customer about digital banking and mobile banking. Analysis the platinum card holder’s data and try to give all cards benefits and complete solutions . Fulfill all responsibilities of customers from download to resister digital banking services and Educate how to use them. P R O F E S S I O N A L / A C A D E M I C Q U A L I F I C A T I O N Basic Knowledge of MS Office Suite. Basics of hardware and Internet Applications. B.A. from Maharishi mahesh Yogi University. 12TH Science from M.P.board and 10TH from M.P.board K E Y S K I L L S A N D S T R E N G T H S Hard working and result oriented Ability to work in a team or individually Positive Thinking Open to any challenging work Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner. P E R S O N A L D E T A I L S Date of Birth – 24/07/1990 Language Known – English, Hindi Father Name – Ghan prakash Sharma I declare that all information provided is true and to the best of knowledge. Date: - Place: - Delhi (Vikas kumar Sharma)