vikas

VIKAS BARA Phone​ :- Email​ :- PROFESSIONAL EXPERIENCE WNS GLOBAL SERVICE LTD CUSTOMER SERVICE ASSOCIATE 2yrs ● Properly manage and document all tasks performed as part of ticket queue management ● Tolerance for repetitive work in fast paced work environment ,high production work environment ● Participate in activities designed to improve customers satisfaction and business performance ● Maintain follow up work list assigned by supervisor ● Worked to provide end user resolutions within 24hr ● providing prompt ,efficient, detailed ,customer- oriented service to wns customer EDUCATION DELHI UNIVERSITY , NEW DELHI Graduated in B.com ADDITIONAL SKILLS Proficient in Internet​ ​, Microsoft outlook , Email , Excel , lync etc Professional and friendly careful and active listener time management phone and chat skills type 40 wpm multi tasking computer ​proficiency customer focused empathy PERSONAL DETAILS D.O.B Hobbies Gender Nationality 14/08/1991 Listening to music and playing soccer Male Indian