Vijay Vora

Vijay Vora -- Mumbai 401107 Skills • Strategic planning skills • Business development expertise • Corporate management knowledge Education And Training 05/1994 Secondary School Certificate: SSC S S BVM INTER COLLEGE SHIKARPUR BULANDSHAHR BULANDSHAHR BANIYA CHACHA LLP - Managing Partner MUMBAI, INDIA 11/2017 - 03/2021 • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers. • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales. • Drove consistent grocery sales with effective merchandising and promotions implementation. • Introduced grocery store employee incentive program to boost team morale. • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage. • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. • Leveraged ERP so ware to coordinate and enhance inventory delivery. • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere. 06/2001 BACHELOR'S: COMMERCE LUCKNOW UNIVERSITY LUCKNOW 04/2009 MBA: MARKETING NATIONAL INSTITUTE OF MANAGEMENT AHMEDABAD TARA IT SOLUTIONS LLC - Sales Manager DUBAI, UNITED ARAB EMIRATES 08/2012 - 10/2017 04/1999 DIPLOMA IN COMPUTER OPERATION: NIIT MUMBAI Languages English: First Language C2 Proficient Hindi: Enterprising Managing Partner successful at maximizing profits through effective cost reductions and by building new revenue streams. Market-driven retail industry leader and operational problem-solver. Quality-focused Managing Partner with a resilient and forward-thinking approach ready to bring 20 years of experience to new role. Decisive leader and strategic planner adept at building and leading high-performance teams. Experience 05/1997 Higher Secondary Certificate: HSC - COMMERCE S S BVM INTER COLLEGE SHIKARPUR BULANDSHAHR BULANDSHAHR English: Summary C1 • Managed all project and web strategic planning for marketing and web development team. • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals. • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. • Boosted team morale and overall sales volume by creating employee incentive sales contests. • Researched and capitalized on emerging opportunities to build business and expand customer base. • Supported all sales team members to drive growth and development. • Formalized sales process to enhance operations and promote acquisition of Advanced Gujarati: C1 Advanced Marathi: Upper Intermediate B2 new customers. • Provided information on company promotions and special sales to customers. THOMSON REUTERS - Sales And Marketing Specialist MUMBAI, INDIA 12/2010 - 12/2011 • Developed positive relationships with new and existing customers, leading to increased sales opportunities. • Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients. • Assisted salesforce with customer leads and follow up to build constant contact. • Handled customer inquiries promptly and efficiently, serving as pointof-contact between teams and departments for consistency. • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams. • Forecasted and tracked marketing and sales trends. • Supervised external branding strategies for purpose of single message output. REUTERS INDIA PVT LTD - Business Development Executive, APAC MUMBAI, INDIA 03/2006 - 11/2010 • Trained with successful business development personnel to optimize marketing performance and learn industry. • Facilitated and managed business plan development based on market and industry research. • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit. • Collaborated with other corporate departments to develop effective business strategies. • Attended conferences and trade association meetings to represent company and promote products. • Set up promotional activities in accordance with available inventory and staff resources. • Captured new market share by optimizing business strategies and launching products to diversify offerings. • Maintained meticulous client notes in Salesforce system. ZENTA TECHNOLOGIES - Senior Customer Support Executive MUMBAI, INDIA 11/2003 - 02/2006 • Sold various products by explaining unique features and educating customers on proper application. • Mentored team members in mastering sales techniques to consistently exceed objectives. • Delivered fast, friendly and knowledgeable service for routine questions and service complaints. • Managed customer expectations by clarifying needs, identifying options and recommending products and services. • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. • Achieved high sales percentage with consultative, value-focused customer service approach. • Explained key information regarding products and services to customers to encourage informed decision-making. • Documented customer inquiries and feedback, including service delivery suggestions in company database. GIGABYTE INDIA PVT LTD - Senior Customer Relationship Executive MUMBAI, INDIA 05/2001 - 11/2003 • Walked customers through online demonstrations to support better understanding of product features. • Generated referrals by fostering exceptional customer service and satisfaction. • Assisted customers both in person and by phone, answering questions about different products. • Addressed all customer inquiries and resolved complaints. • Demonstrated product features by employing knowledge of technology and gadgets. • Demonstrated products to customers, discussed features and redirected objections to capture sales. • Educated customers on product and service offerings.