IT Support and Cybersecurity professional with 3+ years of experience ensuring secure, reliable, and high-performing systems. Skilled in troubleshooting hardware/software issues, managing endpoints, Active Directory, and network operations. Certified in CompTIA Security+, with a strong understanding of threat prevention, user access control, and incident response.
Experienced in tools like ServiceNow, Jira, Sitecore CMS, and Oracle ERP, I bring a proactive approach to problem-solving, system optimization, and user satisfaction. Known for maintaining smooth IT operations across multi-site environments and collaborating with teams to enhance security and efficiency.
Currently based in Dubai and seeking opportunities to apply my technical expertise and cybersecurity foundation to strengthen IT operations and digital infrastructure.