Viena Benito

Viena P. Benito Mandaluyong City, Philippines www.linkedin.com/in/viena-benito- PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with nearly 5 years of experience in customer service, administrative support, and e-commerce operations. Skilled in managing customer inquiries, order follow-ups, email communication, and operational tasks to support smooth online business operations. Proficient in Google Workspace, spreadsheet tracking, Calendly, and task management tools like Asana and Trello. A fast learner committed to delivering excellent customer support and maintaining organized, efficient workflows.. KEY SKILLS Customer Support (Email & Chat) & E-commerce Order Assistance Calendar Scheduling (Calendly) & Inbox Management Google Workspace (Docs, Sheets, Drive, Calendar) Data Entry, Spreadsheet Tracking & Record Keeping Product Listing & Store Support (Shopify, Amazon, Shopee) Task Management (Trello & Asana) Canva (Basic Graphics & Social Media Assets) ChatGPT & AI Tools for Research and Content Support Loom Video Recording for Updates Facebook Ads Creative Uploading & Social Media Support TECH PROFICIENCY AI Tools: ChatGPT, Google Gemini, Grammarly, Canva AI Productivity: Microsoft (Powerpoint, sheets,docs) Google Workspace (Docs, Sheets, Slides, Drive, Calendar) Communication: Zoom, Google Meet, Slack, Discord Project Management: Trello, Asana Notion E-commerce / Store Management: Shopify, Amazon Seller Central, Shopee Seller Center, Lazada Seller Center, WooCommerce, PayPal, Stripe Design / Social Media: Canva, Meta Business Suite EDUCATION Bachelor of Science in Business Management (Undergraduate) Cavite State University – Trece Campus | Trece Martires, Cavite, Philippines |- Relevant Coursework: Business Communication (professional email writing, client correspondence, customer inquiries) |Computer Applications (Google Workspace, spreadsheets, productivity and online tools) |Organizational Management (project coordination, workflow efficiency, task tracking) |E-commerce Fundamentals (online store operations, order management, customer support processes) RELEVANT EXPERIENCE Cashier / CustomerService Seaoil |- Assisted customers with inquiries and provided prompt, professional service. Handled daily cash transactions and reconciled sales with high accuracy. Maintained organized records and supported smooth branch operations. Customer Service Representative Rustan Commercial Corporation | 2024 – 2026 Responded to customer inquiries via email, chat, and in-person while maintaining professional communication. Assisted with order coordination, task tracking, and maintaining accurate digital records. Supported online operations by uploading product information and managing basic digital content. Used organizational and communication skills to ensure smooth customer experience and workflow efficiency. CERTIFICATIONS Facebook Ads Workshop – Excelerate Digital Marketing – Dec 2025 – Jan 2026 Focus: Ads Manager, Uploading Creatives Virtual Assistant Online – Dec 2025 – Jan 2026 Focus: Administrative tasks, calendar management, email handling, and remote workflow Basic Design with Canva – Nov 2025 Focus: Creating graphics, social media assets, and simple digital content REMOTE WORK READINESS Internet: PLDT Fiber 20 Mbps (primary) Equipment: Personal laptop|Headset | HD webcam Availability: Flexible schedule|Available for US/UK/AU time zones | Open to graveyardshifts LANGUAGES English: Strong written and verbal communication Filipino: Native