Vidya Naik

Virtual Assistant Vidya R. Naik- |- Objective Motivated and detail-oriented Virtual Assistant with one year of part-time experience in administrative support, customer service, and project management. Adept at managing tasks, improving productivity, and assisting clients remotely. Seeking to apply my skills in a full-time or part-time role to help businesses streamline operations and achieve efficiency. Skills Administrative Support Task Management Email and Calendar Management Data Entry & Research Customer Service Social Media Management Document Preparation Appointment Scheduling CRM Management (e.g., HubSpot, Salesforce) Project Management Tools (e.g., Trello, Asana) Microsoft Office Suite (Excel, Word, PowerPoint) Communication and Time Management Multitasking and Prioritization Professional Experience Virtual Assistant Freelance / Remote October 2023 – Present - Provided administrative support to small business owners, assisting with scheduling, email management, and customer communication. - Managed multiple email accounts, sorted messages, and responded to inquiries within a timely manner. - Scheduled appointments and meetings, ensuring smooth coordination across different time zones. - Conducted online research, prepared reports, and maintained digital files for easy access and retrieval. - Assisted clients with social media content creation, posting, and engagement across various platforms. - Utilized project management tools like Trello to organize tasks and track progress on client projects. - Ensured consistent client communication, addressing concerns and providing updates in a professional and timely manner. Customer Service Representative (Part-Time) Freelance/Remote June 2023 – October 2023 - Answered customer inquiries via phone and email, providing solutions to their concerns. - Managed customer complaints and resolved issues promptly to maintain high satisfaction levels. - Processed orders, returns, and refunds, ensuring accuracy and customer satisfaction. - Maintained detailed records of interactions in the company’s CRM system. Education Master of Arts in Psychology University of Pune - 2008 References Available upon request.