Vidun Vijayan

EMPLOYMENT HISTORY A total work experience of more than 12 years in financial/banking services and 2 years in ITES/BPO industry. Lulu Exchange CO. LLC. , Oman Branch Manager | July 2012 to Aug 2020 VIDUN VIJAYAN Pratheeksha Bounday Road N/R SN College Thottada PO Kannur Pin- 670007--Ph: - - AREAS OF STRENGTH Role & Resposibilities: Team Lead, Supervise Financial (Branch) operation, Forex (Foreign Currency), NRI services, Enhance Customer Service, Marketing, Business Development etc. UAE Exchange Center CO LLC, Oman/UAE Remittance Officer | October 2007 - November 2011 Role & Resposibilities: ● Joined as Junior officer, Marketing Officer, Supervisor and then promoted as Remittance Officer. ● Rendering support services at Head Office and Branches. ● Enable fast and reliable fund movement. ● Handling of customer complaints and queries which includes interactions/ liaisoning with nearly 40-50 banks across the world. ● Ensuring that customer receives precise information ● ● ● ● Financial / Banking Operations. Strong customer service and client relations. Problem solving and decision making. Administration knowledge and comprehensive management. ● Sales / Marketing / Communication / Negotiation / Facilitation. SOFT SKILLS ● ● ● ● ● Leadership quality Flexible in any environment. Problem solving skills Communication Flexible / assertive / adaptable. regarding currency exchange dealing and bank transfers. Cambridge, Whitefield, Bangalore Data Processor / Data Analyst | May 2007 – October 2007 Role & Resposibilities: ● Ensuring that data and bills are processed within the time period. ● Handling complaints and query from clients. ● Emails and other data should be send in proper time. ● Should be error free in processed bills/data. I-Data – ITES/BPO firm , Bangalore Team Leader | April 2006 – March 2007 Role & Resposibilities: ● Had to play a pro-active role in all areas of operation ensuring that high standards of guest satisfaction are maintained. ● Bills and data entries should be finished within the respective time period ● Ensure all the targets of colleagues are achieved by the end of the day. ● Ensuring repeat clientele and enhanced customer satisfaction through increased guest interaction and value added services. ● Ensuring complaints and requirements are followed up on time. Pournami Studio , Kannur Graphic Designer and Marketing Executive | April 2005 – March 2006 AREAS OF INTEREST ● Operations & Administration ● Advertising & Customer Relations ● Marketing & Sales EDUCATIONAL QUALIFICATION MBA (Marketing) Sikkim Manipal University. PG Diploma in ITES NTTF Training Division, Bangalore. REFERENCE (1) Mr Hunais Branch Manager Al Fardan Exchange Dubai branch Ph: - (2)Mr Ratheesh Balaram Branch Manager Canara Bank Mahe br, Kerala, India Ph- - Email-- Bachelor’s Degree in Physics (Chemistry & Mathematics) S.N College, Kannur. Higher Secondary – Science Group St. Michael’s Anglo Indian HSS, Kannur. Matriculation St. Michael’s Anglo Indian HSS, Kannur. PERSONAL DETAILS Father's name : K Vijayan Marital Status : Married Date of Birth : 15th March, 1983 Passport Number : L- Expiry Date of Passport : 20/04/2024 Driving licence : GCC- Oman and India Languages Proficiency : English, Malayalam, Hindi, Arabic and can understand Tamil.