Vida Owusu

VIDA OTOPABEA FRIMPONG OWUSU Professional Summary Hospitality and administrative professional with 10 years of experience in customer service, front office operations, and client relationship management. Proven ability to analyze customer needs, identify growth opportunities, and strengthen client relationships to achieve organizational goals. Adept at developing strategies to enhance customer satisfaction, drive revenue, and ensure operational excellence. Currently pursuing a professional certification in Human Resources to expand leadership and analytical competencies. Core Competencies        Customer Relationship Management Administrative & Office Management Team Leadership & Staff Supervision Market & Industry Trend Analysis Negotiation & Communication Client Retention Strategies Problem Solving & Conflict Resolution Relevant Experience Event Coordinator Splash and Play – Accra, Ghana, Sep 2023 – Present • Build and manage customer relationships, resulting in repeat business and referrals. • Analyze sales and customer feedback data to recommend operational improvements. • Lead and mentor a small team to deliver exceptional service and meet performance targets. • Coordinate events and partnerships to increase revenue and client base. Customer Care Associate Clifton Homes Ltd – Accra, Ghana, May 2020 – Sep 2023 • Maintained long-term client relationships, ensuring retention and satisfaction above 90%. • Collaborated with management to identify business development opportunities in the housing market. • Reviewed client profiles to assess creditworthiness and recommend appropriate services. • Provided detailed customer and market reports to guide sales and marketing strategies. Front Office Executive Coconut Grove Regency Hotel – Accra, Ghana, Feb 2016 – Feb 2020 • Oversaw front office operations and trained new staff in customer service and financial procedures. • Analyzed daily revenue and guest reports to support management decisions. • Improved customer satisfaction scores through proactive problem-solving and service delivery. Teaching Assistant University of Cape Coast – Cape Coast, Ghana. Sep 2014 – Aug 2015 • Conducted research and data analysis to support academic projects. • Provided administrative and instructional assistance to enhance learning outcomes. Education University of Cape Coast – May 2014: Bachelor of Science in Hospitality Management Certification Senior Professional in Human Resources – International (SPHRi) – In Progress Additional Skills • Proficient in Google Workspace, Microsoft Excel. • Strong interpersonal, analytical, and report-writing skills.