Vida Lorraine Mellizas

VIDA LORRAINE MELLIZAS CUSTOMER SERVICE VIRTUAL ASSISTANT VIRTUAL ASSISTANT REPRESENTATIVE - LEAD GENERATION I have worked in the BPO industry for at least 5 years. My Primary roles are Customer Service Representative, Technical Support and Sales SKILLS Representative. I have worked as well in the Virtual World. I have great English native speaking skills Excellent telephone manner and listening skills Strong phone contact handling skills and active listening Good interpersonal skills High volume workload skills Data Entry/Records Management MS Office CONTACT INFORMATION PROFESSIONAL STRENGTHS Comprehensive knowledge of the techniques and processes of providing - Brgy. Quintin Salas Jaro Iloilo City Philippines 5000 - customer care services Ability to work effectively and efficiently in a call center team environment In-depth knowledge of systems LinkedIn: @vidalorrainemellizas and tools Excellent team player with good leadership skills EDUCATION BACKGROUND Ability to set goals and meet the mission statement and objective of the organization West Visayas State University BACHELOR OF ARTS IN ENGLISH Colegio Del Sagrado Corazon De Jesus CLASS OF 2005 VIDA LORRAINE MELLIZAS CUSTOMER SERVICE VIRTUAL ASSISTANT VIRTUAL ASSISTANT REPRESENTATIVE - LEAD GENERATION I have worked in the BPO industry for at least 5 years. My Primary roles are Customer Service Representative, Technical Support and Sales SKILLS Representative. I have worked as well in the Virtual World. I have great English native speaking skills Excellent telephone manner and listening skills Strong phone contact handling skills and active listening Good interpersonal skills High volume workload skills Data Entry/Records Management MS Office WORK EXPERIENCE Virtual Assistant - Lead Generation Specialist JAN 2016 ESTATE JAN 2019 MARCH TO DEC 2018 SHORT TERM PROJECTS REAL CAMPAIGNS TO 2019 MARCH 2019 REVITALIZE STRYKCAM Ensure that the leads called are converted to clients as much as possible Follow up on unresponsive leads Assist in exploring other possible sources of leads to expand the target market Conduct outbound calling to potential clients Prepare and manage reports as instructed Management of all virtual administrative team, ensuring that all on boarding support system and processes run effectively Monitored ongoing marketing campaigns Handle day to day tasks, such as calls, emails, etc Complete miscellaneous tasks Keep track of all appointments in the calendar Write marketing emails Knowlegeable in using dialers like Mojo,Nextiva,Phone burner etc. VIDA LORRAINE MELLIZAS CUSTOMER SERVICE VIRTUAL ASSISTANT VIRTUAL ASSISTANT REPRESENTATIVE - LEAD GENERATION I have worked in the BPO industry for at least 8 years. My Primary roles are Customer Service Representative, Technical Support and Sales SKILLS Representative. I have worked as well in the Virtual World. I have great English native speaking skills Excellent telephone manner and listening skills Strong phone contact handling skills and active listening Good interpersonal skills High volume workload skills Data Entry/Records Management MS Office RECORDING WORK EXPERIENCE Recruitment Specialist - Sourcing Specialist Metacom RECORDING About myself: JANUARY 2016 TO DEC JANUARY 2017 TO OCTOBER https://vocaroo.com/i/s1fqEKzX KiFy 2017 LIACOM 2017 METACOM ILOILO Review online portfolios and resumes to pre-screen candidates Contact past applicants for new job opportunities Log candidate information in our Applicant Tracking System Real Estate: https://drive.google.com/open? id=19jSccBMH6lAWbQf8SE4Kcd52Y0lK and other internal databases Send recruiting emails and follow up with candidates Contact past applicants for new job opportunities cTAM Customer Service Representative Computer/Laptop Specs: HTTPS://DRIVE.GOOGLE.COM/OPEN? ID=17TF7IVXABT8PLXJL68V0XXEXKYX_JPIV Speed test IMAGE: HTTPS://WWW.SPEEDTEST.NET/RESULT.PNG DEC JUNE - TO TO PRESENT DEC REED 2016 JULY 2015 TO APRIL AUG 2015 TO JULY 2016 2015 ELSEVIER STARTEK 2014 TO AUG 2015 CONVERGYS DEC 2010 TO AUG 2014 TRANSCOM OCT 2008 MAY 2008 SERVICES EPERFORMAX AUG TO SHARED IQOR BACOLOD WORLDWIDE TELETECH Management of all virtual administrative team, ensuring that all on boarding support system and processes run effectively DISC Profile Monitored ongoing marketing campaigns HTTPS://DRIVE.GOOGLE.COM/OPEN? Handle day to day tasks, such as calls, emails, etc ID=0B3AGEHOMJTFEZ3RWAJHHBUTDAXOTNUD5V Complete miscellaneous tasks KLREVDOBW1STKHR Keep track of all appointments in the calendar Write marketing emails