Victory Olokor

OLOKOR VICTORY NJOKU Customer Service Representative EDUCATION Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria 2018 – 2025 B.Eng, Electrical and Electronics Engineering PROFILE I am a dedicated and customer-focused Customer Service Representative good in communication, problem-solving, Government College Umuahia, Abia State, Nigeria 2011 – 2017 Senior Secondary School Certificate and interpersonal relationship. I have Passion for helping customers, resolving issues efficiently, and creating positive customer experiences. Skilled in handling customer inquiries, managing multiple tasks, and using CRM and WORK EXPERIENCE support tools effectively. I am patient, adaptable, professional, and committed to delivering excellent service in fast-paced environments. CONTACT Phone: - Email:-LinkedIn: linkedin.com/in/victoryolokor Location: Gbagada, Lagos State, Nigeria SKILLS Customer relationship management (CRM) software proficiency Strong verbal and written communication skills Active listening skills Data entry and typing skills Email and live chat support handling Call handling and phone etiquette Problem-solving and conflict resolution Microsoft Office Suite (Word, Excel, Outlook Basic computer troubleshooting skills Documentation and record-keeping Team collaboration tools (Slack, Zoom, Microsoft Teams, etc.) Adaptability to new software and technologies LANGUAGES English: Proficient Igbo: Proficient Customer Service Assistant (Volunteer/Internship Experience) 2024 - Present I assisted customers with inquiries and provided accurate information about products and services. I resolved customer complaints professionally and escalated complex issues when necessary. I maintained positive communication with customers through phone, email, and in-person interactions. Updated customer records and handled data entry tasks accurately. I worked with a team of 12 to ensure customer satisfaction and smooth daily operations. Sales/Store Assistant I helped customers locate products and answered questions about services and promotions. Handled transactions and maintained a friendly customer experience. I managed inventory checks and organized products efficiently. Developed strong communication and problem-solving skills through daily customer interactions. Administrative Assistant (Entry-Level Experience) I responded to emails and phone inquiries professionally. Scheduled appointments and maintained organized records. Assisted with data entry, documentation, and office support tasks. Demonstrated attention to detail and strong multitasking abilities. HOBBIES Sports - football, table tennis, volleyball Listening to Music Playing video games Hangouts with friends and family