Victory Korubo

VICTORY KORUBO Abuja, Nigeria | --PROFESSIONAL SUMMARY ●​ Detail-oriented and proactive Virtual Assistant with a robust background in administrative support, customer service, and executive assistance. ●​ Adept at managing executive calendars, coordinating meetings, and streamlining operations for efficiency. ●​ Proven expertise in handling professional communication via email, chat, and phone. ●​ Proficient in digital collaboration tools (Google Workspace, Microsoft Office, Trello, Slack, Zoom) to maximize remote productivity. ●​ Committed to problem-solving and enhancing customer satisfaction through effective support. WORK EXPERIENCE Executive Assistant CLAIRAURA LTD [REMOTE, NIGERIA] February 2024 – November 2024​ ●​ Coordinated executive calendars and organized virtual meetings using tools like Zoom to ensure smooth remote operations. ●​ Handled email and communication management, prioritizing inquiries, drafting professional correspondence, and ensuring timely responses. ●​ Prepared and shared digital reports and presentations, maintaining organized records accessible via cloud platforms for executive review. ●​ Utilized flexible project management tools like Trello to track tasks and coordinate team efforts effectively. Administrative Assistant AXFLO Company [ONSITE, NIGERIA] ​ July 2022 – December 2023​ ●​ Assisted customers with product information and service details, delivering excellent service and fostering customer loyalty. ●​ Handled inquiries and resolved issues under the guidance of senior team members, gaining valuable experience in problem-solving. ●​ Contributed to team goals by achieving response time targets and ensuring a smooth customer experience with each interaction. Customer Support Associate UPTRAX LTD [ONSITE, NIGERIA] October 2021 – May 2022​ ●​ Assisted a diverse range of customers via phone, email, and chat, addressing inquiries and troubleshooting issues in a prompt manner. ●​ Effectively communicated product features, policies, and solutions, ensuring customers received accurate and helpful information. ●​ Listened actively to customers’ needs and concerns, utilizing problem-solving skills to resolve issues to their satisfaction. ●​ Consistently received positive feedback for providing a warm, patient, and efficient customer experience. EDUCATION Rivers State University​ BSc Mathematics/Computer Science Rivers, Nigeria SKILLS ●​ Customer Service ●​ Communication ●​ Active Listening ●​ Administrative support ●​ Adaptability ●​ Problem-Solving ●​ Organisational skill ●​ Time management ●​ Attention to details CERTIFICATION Virtual Assistant Certification ALX AFRICA WORK TOOLS ●​ Canva ●​ Slack and Zoom ●​ Tripit ●​ Trello and Asana ●​ Calendly ●​ Google workspace