Victory Effiong

I’m a dedicated Customer Support Specialist with hands-on experience in handling client interactions both in business and educational settings. I worked at Iclass Education Limited, where I engaged with parents, students, and team members daily—responding to inquiries, resolving concerns, and maintaining clear and professional communication. This experience taught me patience, emotional intelligence, and how to handle fast-paced, people-facing environments with grace.

I also run a fashion business (Royalty Fabrics), where I manage all customer communications—from inquiries and product recommendations to complaints and follow-ups. These roles have sharpened my ability to listen, resolve issues calmly, and ensure clients feel heard and cared for.

My approach is people-first: I believe customers are the heartbeat of every business, and each interaction is an opportunity to create a positive, lasting impression. I’m comfortable with phone, chat, and email-based support and I’m quick to learn new tools like CRMs or ticketing systems.

Skills I bring to the table include clear communication, problem-solving, active listening, professionalism, and multitasking. I’m also reliable, flexible, and deeply committed to improving the customer’s experience from start to finish.

Whether you need someone who can resolve a ticket efficiently, handle a complaint with empathy, or simply bring a warm, reassuring voice to your customer experience—I’m ready to deliver. I look forward to working with businesses that truly value customer satisfaction.