Victory Earnest

VE VICTORY CHIGOZIRIM EARNEST EXECUTIVE / ADMINISTRATIVE ASSISTANT Kubwa, Bwari District FCT Abuja Email:-Tel: - SUMMARY Results-driven executive assistant with a strong customer focus and over 5 years of experience. Skilled in Administrative / Executive assistance, Human Resource Management, Property Management/ Short Term Rentals Airbnb. Customer support and general virtual assistance. Process-driven, coachable, and flexible individual dedicated to delivering excellent service. Seeking a role in an organization to further contribute expertise. SKILLS [ Administrative Assistance Communication Talent Acquisition Team Collaboration Property Management Conflict Resolution Airbnb Arbitrage Empathy Customer Services EXPERIENCE Virtual Assistant / Budget Cornwall - Fixed Term Contract RESPONSIBILITIES Prepared accurate and detailed quotations for the cost of moving, considering factors like distance, size of items, packing services, and any additional services required. Managed the company's social media account by creating posts related to customer success stories and other relevant content to engage the audience * Maintain a well-organized database of customer information, quotes, and communications for easy access and reference. Coordinate moving dates and times with customers, ensuring a smooth scheduling process that aligns with the company's availability. Worked closely with other team members, such as movers and customer service representatives, to ensure a coordinated and efficient moving process Executive Assistant / D-Tech Centrix 07/2023 - 07/2023 RESPONSIBILITIES Scheduled and coordinated appointments, meetings, and coaching sessions for the executive and clients, ensuring efficient time utilization. Managed and responded to emails on behalf of the executive, handling inquiries, scheduling requests, and providing necessary information to clients and team members. Acted as a point of contact for clients, assisting with inquiries, scheduling, and addressing their needs in a professional and timely manner. Created, edited, and formatted documents, presentations, and reports for coaching sessions, workshops, and other business-related purposes. Set up, managed, and coordinated virtual meetings, and video conferences, ensuring smooth processes . Virtual Assistant / VON PUBLISHING (USA) - REMOTE 02/2021 - 03/2023 RESPONSIBILITIES Providing comprehensive assistance to the CEO/manager with a significant. Handled data entry tasks to help client spend more time on executive commitments. Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments. Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively. Customer Support / STUART ORGANIZATION (UK) - REMOTE 01/2021 - 02/2023 RESPONSIBILITIES Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Administrative/Operations Manager / E-CONNECT GLOBAL ENTERPRISE 12/2019 - 03/2020 RESPONSIBILITIES Oversaw the inventory of telecommunications gadgets and devices, ensuring accurate tracking, stock levels, and timely replenishment. This includes managing product orders, shipments, and returns. Built and maintained relationships with suppliers and vendors.Negotiated terms, pricing, and contracts to ensure favorable arrangements for the company. Coordinated with the sales team to ensure they have the necessary products, pricing information, and marketing materials to effectively promote and sell telecommunications gadgets and services. Ensured smooth day-to-day operations of the office, including managing staff schedules, coordinating with technical support teams, and addressing any operational challenges that arise. Implemented strategies to improve customer satisfaction, handled customer complaints, and ensured that customers receive quality products and services. Data Entry Clerk / , E-CONNECT GLOBAL ENTERPRISE 01/2018 - 12/2019 RESPONSIBILITIES Scanned and stored files and records electronically to reduce paper files and secure data. Collected and organized information for entry, prioritizing entries to increase efficiency. Maintained database by entering new and updated customer and account information. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data. Receptionist/Front Desk Administrator / ANGEL WINGS COLLEGE 09/2017 - 10/2017 RESPONSIBILITIES Greeted parents, visitors, and staff in a welcoming manner and provide them with initial assistance and information. Ensured that visitors signed in, received visitor badges, and followed school security protocols. Managed incoming calls and emails, directing them to the appropriate staff members or departments. Maintained accurate attendance records for students, communicating with teachers and parents about absences and tardiness. Assisted with administrative tasks such as distributing mail, handling forms, managing schedules, and supporting staff with various requests ICT Administrative/Operations Assistant / NYSC ICT DEPARTMENT 10/2016 - 03/2017 RESPONSIBILITIES Maintained and updated documentation related to IT processes, procedures, and user guides. Assisted in creating, modifying, and deleting user accounts for various administrations and also entered and managed data within IT systems, databases, or software tools. Helped with the installation, updating, setting up and maintenance of software applications and hardware across the organization. Assisted in implementing and maintaining security measures such as password policies and user accounts. Acted as a first point of contact for IT-related inquiries and helped route requests to the appropriate teams and Collaborated with other departments to ensure smooth IT operations and effective communication. Technical Assistant/Confidential Secretary / DABRAY TECHNOLOGY 11/2015 - 03/2016 RESPONSIBILITIES Assisted in tracking and reconciling expense and preparing expense reports. Responded to correspondence, inquiries and information requests to resolve or escalate problems. Obtained information from systems, files and intranet to create reports. Organised and maintained physical and digital files for easy retrieval. EDUCATION AND TRAINING Post Graduate Diploma: Education NATIONAL TEACHERS INSTITUTE - Kaduna Nigeria 2017 B. Tech, Information Management Technology FEDERAL UNIVERSITY OF TECHNOLOGY - OWERRI, NIGERIA 2015 CERTIFICATIONS Foundations of Digital Marketing and E-commerce -Cousera Worldwide. Digital Marketing Fundamentals-IIDE The Digital School. Technical Support Fundamentals-Cousera Worldwide. Systems Administration and IT Infrastructure Services-Cousera Worldwide. Excel Skills for Business-Cousera Worldwide. Customer Service Fundamentals-Cousera Worldwide. General IT Remote Assistance-Digital Witch Community ▪ Worldwide. • Foundations of Project Management -Cousera Worldwide • Talent Acquisition -HRCI • Human Resources Analytics – UCI Division of continuing Education • Property Management / Airbnb Arbitrage – Digital Hospitality Hub • Human Resources Management -Digital Exchange Academy