Victory Chinyere Amadi

VICTORY CHINYERE AMADI SALES/CUSTOMER SERVICE REPRESENTATIVE CONTACT MOBILE: EMAIL: ADDRESS: --Jos, Plateau Nigeria. WORK EXPERIENCE SALES/CUSTOMER SERVICE REPHYBRID Kezzy Nigeria Limited Jos, Plateau State, 2018 • Developed professional sales presentations to convey product benefits, effectively demonstrate product features and competitive advantages. • Achieved weekly andv monthly sales goals by promoting product benefits and enrolling new clients. • Retained excellent client satisfaction ratings through outstanding and timely service delivery. • Documented daily sales and • Served as liaison for the supermarket, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations Key responsibilities included:  Selling of products to customers.  Delivery and stock taking of products.  Record keeping of daily sales transaction. SALES/CUSTOMER SERVICE REP - REMOTE PROFILE Hardworking employee with 2years experience in Sales & Marketing. Enthusiastic about learning about IT Sales Customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem- solving abilities. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and resolution skills. Flexible schedule and willingness to travel. SKILLS Communication Sales Expertise Teamwork Active listening Complex problem solving Critical thinking Customer Relations Resilience Interpersonal skills Persuasive Techniques Microsoft office tools LANGUAGES Wireless Telecommunication s Client Development & Retention Product management Maintaining Customer database English Rent To Own Services- Casper, Wyoming- • Maintained customer satisfaction with forward-thinking strategies focused on addressing, offering advice and assistance to customers, signing up for home listings or those with credit card issues and determined the root cause of problems to resolve product or service complaints. • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product Information and transferring qualified prospects to licensed agents. • Answered product and service questions, suggesting other offerings to attract potential customers. EDUCATION BACHELOR OF LIBRARY AND INFORMATION SCIENCE University of Jos - CERTIFICATIONS Training on Computer Applications-Franciums Educational Connect Training School - March,2013 Training on the use of CRM tools and how to become an effective Virtual assistant- Digital Witch Community, 2022. Employability Training Workshop - Federal Ministry of Labour and Employment, May 2022 REFERENCE AVAILABLE ON REQUEST