Victoria Young

BALLWIN, MO, US •-•- VICTORIA YOUNG PROFESSIONAL SUMMARY Professional with over 11 years of extensive expertise in human resources, customer service, and leadership. Demonstrates a keen attention to detail, optimizing processes and enhancing client satisfaction through effective conflict resolution and active listening. Skilled in training and delegation, committed to driving organizational success with innovative solutions and strategic decision-making EMPLOYMENT HISTORY SERVICE COORDINATOR Anderson Technologies Managed IT support dispatch, ensuring timely resolution and client satisfaction. Coordinated hardware/software procurement, optimizing cost-efficiency. Oversaw client inventory, maintaining accurate records and availability. Prepared project travel and hardware quotes, ensuring budget adherence. Generated comprehensive reports, supporting internal and client decision-making. Jun 2024 - May 2025 Ballwin, MO MANAGEMENT TRAINEE May 2023 - Jun 2024 Enterprise Rent-A-Car Quincy, IL Fostered team communication, resolved issues, and supported management in their absence. Trained new hires in processes, enhancing service and sales skills. Collaborated on marketing strategies, boosting sales and profit. Developed professional relationships, facilitating conflict resolution. Streamlined rental operations and enhanced customer satisfaction by implementing efficient vehicle tracking system and optimizing service delivery processes. RESIDENTIAL ADVISOR Hannibal-LaGrange University Led monthly meetings, ensuring students receive essential updates and address concerns effectively. Implemented rules to maintain a safe and enjoyable living environment for all residents. Facilitated communication between students and staff, enhancing community engagement. Conducted room visits to discuss events, fostering a supportive and informed community. DELIVERY DRIVER / FRONTLINE / COOK Imos Pizza Ensured timely deliveries, enhancing customer satisfaction and loyalty. Trained team in safety and service, improving operational efficiency. Implemented sanitation protocols, maintaining high hygiene standards. Aug 2022 - May 2023 Hannibal, MO Feb 2014 - Aug 2022 Troy, MO EDUCATION BACHELOR IN BUSINESS MANAGEMENT Hannibal-LaGrange University Graduated Cum Laude Vice President, Student Government Secretary, Business Club Member, Alpha Tau Beta Sorority Aug 2019 - May 2023 Hannibal, MO STUDY ABROAD The American Business School of Paris Demonstrated willingness to take risks through enrollment in a French speaking country. Aug 2021 - Dec 2021 Paris, France SKILLS Active Listening, Critical Thinking, Leadership, Attention to Detail, Customer Service, Human Resources, Hardware Procurement . INTERNSHIPS HUMAN RESOURCES INTERN Hannibal Board of Public Works Assisted the department to retrieve, print, copy, distribute, file, and ensure proper reports and departmental paperwork. Assisted in recruitment and administration of new hires, terminations, compensation, performance management, and benefits program. Respected the importance attached to discretion and confidentiality in the position. LINKS LinkedIn: www.linkedin.com. Jan 2023 - May 2025 Hannibal, MO