Victoria Williams Etim

Victoria Etim Customer Service Professional Nigeria-- Victoria is a dynamic Customer Service representative with a background in healthcare who appreciates working in a fast-paced, diverse, and demanding workplace. I want to pursue a career in information technology and corporate services, where I will be accountable for solving problems, exceeding expectations, and promoting my company's brand image. Seeing pleased and satisfied clients motivates me to do my best as the organization's face. Personal Details Highest Level of Education: 17 Industry: Community & Social Service, Customer Service, Management, Personal Care & Home Health, Pharmacy NYSC Status: Completed Work Experience Head of Customer service Ianella Pharmacy and stores - Akwa Ibom January 2019 to Present • Answer and reply to incoming calls, emails, and texts to assist current clients. • Monitor performance and take action to improve outcomes. • Make calls to customers about their orders on a regular basis. • Employ and train workers. • Deal with poor performance and dismiss employees. • Existing team members should be coached and developed. • Set up meetings with clients to discuss issues that affect all parties involved. • Set up meetings with team members to talk about ways to increase sales and client loyalty. • Respond to and resolve escalated consumer issues. • By instituting procedures that ensured client happiness and loyalty, the company exceeded its income expectations by 25% within the first six months of operation. Customer Service Representative Dammes Pharmacy - Akwa Ibom February 2018 to December 2018 • Ensured efficient inventory management and prevented the company from overstocking what was already on hand, resulting in a 37.5 percent reduction in monthly medicine purchases. • Scheduled meetings, created presentations, and supervised employees. • Planed and coordinated activities and goals for teams to achieve by meeting deadlines. • Negotiated attractive terms with vendors, distributors, and suppliers for the store. • Contacted customers via phone, chat, text, and email. • Maintained accurate case documentation, escalating, tracking, and following up on support requests. • Conducted a preliminary investigation after assessing support requests. • For all reported concerns, provided a response to customers via first call/mail resolution. • Handled and prioritized customer support requests, escalating and collaborating with Support. • Isolated issues to their simplest reproducible situation and replicated customer issues. • Ensured that all support requests were communicated in a timely manner and that they were resolved/ workarounds were supplied in order to provide efficient customer service with a quick resolution. Education Bachelors of Pharmacy in Pharmacy University of Uyo November 2007 to April 2014 High school diploma in Health Science Abuja International Academy - Abuja September 1999 to June 2005 Skills • Microsoft office • Google Suite (2 years) • Zendesk (Less than 1 year) • Inventory Control (4 years) • Retail Sales (6 years) • Sales • Customer service (6 years) • Team Management (4 years) • CRM Software (Less than 1 year) • Relationship Management • Leadership Languages • English - Fluent Links http://www.linkedin.com/in/victoria-etim- Awards Employee of the Month October 2017 Outstanding leader April 2019 Best Female Intern March 2016 Among all 123 interns for the 2015/2016 set, Ranked number 1 in customer service Ranked Number 2 in ethics and morals Ranked Number 1 in inter and intra-team relationships Certifications and Licenses Attention to Detail November 2021 to Present Issuing organization TestDome Credential ID 3774cc-f95bfacd7ff0559b48c (copy) Credential URL https://app.testdome.com/cert/3774cc-f95bfacd7ff0559b48c (copy) Customer service: Handling abusive customers October 2021 to Present Customer Service: Serving Customers Through Chats and text October 2021 to Present Assessments Basic attention to detail — Highly Proficient November 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Highly Proficient Customer focus & orientation — Highly Proficient November 2021 Responding to customer situations with sensitivity Full results: Highly Proficient Sales skills — Proficient November 2021 Influencing and negotiating with customers Full results: Proficient Call center customer service — Proficient November 2021 Demonstrating customer service skills in a call center setting Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.