Victoria Williams

Delivering high quality results while meeting strict delivery.

Having been deeply involved in the Banking Industry for over 16 years, I have a honed expertise in helping companies to drive revenue growth and expand their reach through unrivalled customer acquisition strategies, top-quality service delivery, operations management, and cross-functional team leadership.

Over the course of my career, I have worked in different leadership capacities delivering value and inspiring teams of customer service representatives on how to improve customer satisfaction metrics in order to achieve business expansion goals. In my experience as Head of Customer Service at Mainstreet Bank Limited, I spearheaded activities of branch operations staff to ensure high quality service delivery, resulting 20% increase in sales and ROI.  

Customer-centricity is the hallmark of business excellence. As a customer-focused business leader, I am known for helping businesses to drive excellence in customer service by putting their customers at the center of every business practice and decision making process. 

One of my key strengths is combining different product offerings to provide tangible solutions to customers. With a focus on business success, I gain immense satisfaction in communicating a consistent and compelling brand message to targeted customers to drive efficiency with increase in bottom-line result and decrease in churn rate.