Victoria Washington

Victoria Washington Snellville, GA-- SUMMARY OF QUALIFICATIONS Self-starter, detail-oriented individual able to work with minimal supervision Possess expert knowledge in Microsoft Office applications Work effectively under pressure while organizing and prioritizing to meet deadlines Strong written and verbal communication skills Has reliable transportation and willing to travel WORK EXPERIENCE National Orthodontics Orthodontist Technician, Multiple GA Locations Present Prepare teeth for the placement of brackets and bands Prepare and secure orthodontic wires Educate patients on oral hygiene and appliance care Sterilize, set up and prepare orthodontic equipment and instrumentation Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA She Prints It Customer Service Manager/Personal Assistant, Lithonia, GA 2016 - Present Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files Managing business calendar and all social media outlets Verify customer information such as name and address and enter shipping details Confer with customers by telephone and in person to provide information about products or services, take or enter orders, and sign up for emailing list Enterprise Holdings Reservation Sales Associate, Chicago, IL 2016 - 2017 Efficiently guided conversations to close sales during the call Located and interpreted complex information from multiple databases Communicated information considered unsatisfactory by customers in a tactful manner, and offered options to overcome objections Horseshoe Casino Beverage Server, Chicago, IL 2015 - 2016 Served cocktails and non-alcoholic beverages to customers Collected payments from customers and provides accurate change Delivered all orders within 7 minutes and provide exceptional customer service Valspar Call Center Representative, Grand Rapids, MI 2013 - 2015 Accurately processed inquiries received via phone and email in a timely manner Worked directly with consumers, retailers, Guardsman Furniture Pros, technicians, and internal departments Reviewed and processed furniture insurance Claims accurately Completed follow up on Claims to ensure consumer satisfaction Made cost-effective decisions on coverage and consumer friendly resolutions Computer Systems Institute, Career Services Advisor, Chicago, IL 2009 - 2013 Experience with working with GradPro and Salesforce operating system Effectively established and maintained relationships with employers Increased placement rates 3% to retain accreditation