Victoria Wakiini Kanyoni

 My technical skills encompass a wide range of areas, including Project Management of Data Center deployments, Campus WAN, Internet DMZ deployments, working with relational databases using SQL and end-to-end SDWAN delivery. I am well-versed in using tools such as Metabase, Slack, Ms Projects, Jira, Asana, Trello, and Confluence. Additionally, my experience includes Enterprise Support and Service Delivery involving Huawei IPRAN/GPON, FTTx, Ceragon, WIMAX, Radwin, ASA firewalls, and SIP services. I am adept at Cloud Computing with proficiency in VMware, Asigra, and Openstack.

Expertise in Wordpress: With my extensive experience in developing ecommerce websites and plugins using Wordpress, I can contribute to WP Media's mission of providing top-notch technical support to its clients. I'm confident that my skills in PHP, CSS, HTML, MySQL, and Javascript, combined with my deep understanding of the Wordpress platform, will enable me to make a significant impact in assisting customers with their Wordpress-related issues. 

Customer Support Excellence: I have a strong passion for delivering exceptional customer support and problem-solving. My previous experience working on trouble tickets and using support platforms like Zendesk, Helpscout, Front, and Intercom has equipped me with the ability to handle customer queries effectively and efficiently. I believe in going above and beyond to ensure customer satisfaction and building long-term relationships with clients.