VU
Victoria Chizaram Ukaegbu
Professional Summary
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Tech-Savvy Individual with experience in cyber-security, configuring
Ikotun Egbe, Lagos State, Nigeria
computers, servers and peripheral devices to work within established
company and security parameters. Skilled at meeting IT needs, improving
www.linkedin.com/in/ukaegbuvictoria-
processes and maintaining positive communications even in stressful
situations. Ready to leverage deep technical knowledge and amiable
personal interactions to provide superlative technical responses alongside
excellent customer service.
Work History
Signal Alliance Technology Holding Company - Cybersecurity Advisor
UBA House, Marina, Lagos State, Nigeria
03/2023 - Current
Skills
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Security Awareness Training
Efficient and Detail-Oriented
Administrative support
Complaint resolution
● Technical support via zendesk,
google drive etc
● Request quotes using excel sheet from our distributors and create quotes
● Microsoft Office Proficiency
● Vulnerability Assessment
● Troubleshooting
● Developed and maintained effective working relationships and open
● Proficiency in various CRM software (loom,
using the company format. Good in negotiating discounts from our
distributors.
channels of communication.
●
● Address/respond to queries and provide solutions where possible, or
redirect query to relevant area.
hubspot,zoho, asana, calendely, google
suite)
● Customer and Client Relation
● Excellent time management skills
● Effective Communication Skills
● Team-oriented and cooperative
● Manage the flow of information, seek clarification and provide advice
and responses to ensure prompt resolution of issues to customers/clients.
● Participate in meetings, share information and provide input on issues.
Signal Alliance Technology Holding Company - Cyber Security
Graduate Trainee
UBA House, Marina, Lagos State, Nigeria
03/2023 - 03/2024
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Participate in structured training modules covering various
cybersecurity topics, including: Security protocols and encryption,
Threat detection, incident response, Vulnerability assessment and
penetration testing.
● Engage in practical exercises, simulations, and real-world scenarios
to gain hands-on experience in solving cybersecurity challenges.
● Develop proficiency in using cybersecurity tools and technologies
to identify and mitigate threats, secure networks and systems, and
protect sensitive data.
● Learn industry best practices and standards to design and
implement security policies, manage risks, and promote security
awareness.
●
Work with cross-functional teams to understand how cybersecurity
integrates with various business functions. Collaborate on projects
with security considerations.
Education
2024
Lagos State University
Epe, Lagos State, Nigeria
PgD: Electronics & Computer Engineering
(Inview)
2018
Federal Polytechnic Nekede
Owerri, Imo State, Nigeria
HND: Computer Science
2015
Federal Polytechnic Nekede
Owerri, Imo State, Nigeria
ND: Computer Science
2012
Patjoe High School
Lagos State, Nigeria
SSCE: WAEC
Renmoney Microfinance Bank - Email Service Advisor/Support
Lagos, Nigeria
Certifications
08/2021 - 06/2022
● Managed the service experience for an average of 120 customers daily,
● IT Support-Digital Witch Support Community
● Spearheaded a customers feedback initiative to improve service
Signal Alliance Technology Holding
ensuring high-quality standards.
processes which reduced complaint rate by 10%.
● Received chats and emails from new and existing customers with
account inquiries, requests, and complaints and provide first level
support.
● Assisted customers through the Renmoney onboarding platforms
(website, mobile app, etc.) via email or phone call.
● Logged requests and complaints that require resolution from other
units (second level) and followed up to ensure they are resolved within
SLA.
● Meet performance, KPIs, service level, quality standards, and
customer satisfaction rates/standards.
Company - 2023
● Fortinet NSE 1 Certification
● Cloud One Conformity
● IBM QRadar XDR Sales Foundation
● Fortinet NSE 2 Certification
● Business Etiquette and Personal
Lifestyle Branding
● Trend Micro Foundation
● Trend Micro Vision One
● Vision One Detection and Response
Trend Micro
● Cisco XDR Stage 1-3
Fidelity Bank PLC - Customer Service Representative
Lagos, Nigeria
● Trend Micro Conformity
● Checkpoint Technical Specialist
08/2021 - 06/2022
● Educated customers about billing, payment processing, execute
wire transfers, stop payments and account transfers and support
policies and procedures.
● Promoted superior experience by addressing customer concerns,
demonstrating empathy and resolving problems swiftly.
● Analyzed and escalated complaints, issues and grievances to
designated departments for investigation and response.
●
Maintained and encouraged customer loyalty through courteous
and efficient resolution of disputes, complaints and discrepancies.
● Adhered to company policies and scripts to consistently achieve
Accomplishments
● Best IT Intern 2017 (Tincan island
container terminal
● Most outstanding Marketer 2019 (TAR
Global)
● Information Security Champion 2023
(Signal Alliance Technology Holding- SATH)
call-time and quality standards.
TAR Global Placement Consulting - IT Support Intern/Digital
Marketer/Customer Care Representative
Lagos, Nigeria
Reference
● Available upon request
07/2019 - 05/2020
●
Identified new digital marketing trends and ensured that the brand
is in front of the industry developments.
● Optimized content for website traffic flow and provided internal
Letter of Recommendation
reports regularly.
●
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Promoted company's products and services in digital space.
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Supported IT team in maintaining hardware, software, and other
systems.
Executed social media efforts to improve KPIs, likes, shares, tweets, etc.
TICT, Tin-Can - Information and Communication Technology
(INTERN)
Lagos, Nigeria
11/2015 - 02/2017
● Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity.
● Exceeded goals through effective task prioritization and great work
ethic.
● Ensured services operate within policies, procedures, protocols and
values of the organization and relevant standards and guidelines to
meet quality services.
● Carried out other duties as assigned.
●
Received commendation from Imagine
Foundation e.V, Berlin Germany,
dated 25th Mar, 2024 recognizing my
outstanding and technical contributions
and dedication as a "Security Engineer"
during their 4-weeeks intensive digital
bootcamp.
[EU Blue Card eligibled based on IT
experience].
