Victoria Tatiana Anghel

Tatiana Anghel- |-| Tatiana Anghel | Romania PROFESSIONAL SUMMARY Recently concluded my role at Michelin (June 2025), where I honed my skills in operations, cross-functional coordination, and customer support in a dynamic corporate environment. Eager to contribute to a fastgrowing, remote-first company where data-driven decision making and strategic ownership are valued. Results-driven professional with a strong background in leadership, problemsolving, and team collaboration. Adept at managing diverse teams, optimizing workflows, and driving operational efficiency, with a proven track record of implementing innovative solutions that enhance performance. Recognized for fostering a positive work environment, building strong relationships, and ensuring seamless cross-functional collaboration. I thrive in dynamic environments, leveraging analytical skills to resolve challenges effectively and drive continuous improvement. Passionate about innovation, adaptability, and professional growth, I am always eager to learn, contribute, and help teams achieve success. EDUCATION Universitatea Valahia din Trgovite January 2016 - January 2018 Tourism and Travel Services Management Masters Degree Universitatea Valahia din Trgovite January 2013 - January 2018 Economic Sciences, Specialization: Management Masters and Bachelors Degree Liceul Teoretic I.H. Rdulescu din Trgovite Mathematics and Computer Science January 2004 - January 2008 High School Diploma EXPERIENCE Customer Care Advisor Michelin April 2024 - June 2025 Bucharest, Romania Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Client Services Analyst Ascensos October 2023 - March 2024 Bucharest, Romania (Remote) Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Senior Content Moderator Tech Mahindra September 2022 - October 2023 Remote Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. General Manager Asociaia Smart Creative Education January 2021 - March 2023 Trgoviste, Romania Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Casino Dealer (Part-Time) Playtech July 2020 - August 2022 Romania Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Administrator SC Sweet Donuts Srl Provided exceptional customer service, handling inquiries and resolving issues. February 2020 - April 2022 Trgoviste, Romania Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Export Manager Vetro Design September 2018 - September 2019 Bucharest, Romania Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Assistant Manager Europi Press October 2011 - May 2013 Mytilene, Greece Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. Administrative Assistant Isthmia Hotel June 2009 - August 2011 Provided exceptional customer service, handling inquiries and resolving issues. Managed logistics, ensuring smooth order processing and deliveries. Utilized CRM software to track customer interactions and provide personalized service. Developed strategies to enhance customer satisfaction and service quality. CERTIFICATION Six Sigma White Belt Packt Agile Leadership: Introducing Agile Leadership The Expert Academy Modern Slavery Awareness iHASCO Expressing Approval and Disapproval Coorpacademy (Michelin Content) Respect: How to Work with Someone You Dislike ej4 Build a Resilient and Adaptable Workforce The Expert Academy Recognizing Moral Harassment Coorpacademy (Michelin Content) The Communication Process onehourlearning Critical Thinking and Problem Solving Enspark Critical Thinking Stone River eLearning Time Management Training Academy for Health & Fitness SKILLS Customer Service & Support: Exceptional customer service, Complaint Resolution & Conflict Management Adaptability: Adaptability, Team Lead Experience Team Organization: Team Organization, Team Collaboration & Cross-functional Communication Content Moderation: Content Moderation & Policy Enforcement Order Management: Order Management & Logistics Analytical Skills: Analytical & Problem-solving Skills, Data Analysis & Reporting Communication: Consultative Selling & Communication Microsoft Office: Microsoft Office Suite (Word, Excel, PowerPoint) Loutraki, Greece CRM Software: CRM Software (Salesforce) Project Management: Project Management Multitasking: Multitasking & Time Management Languages: Bilingual: Greek and English Generic: Traveling & Cultural Exploration, Online Strategy Games, Tech & Business Trends, Fitness & Outdoor Activities, Business Operations (COGS, ROI, Days of Inventory), Excel (VLOOKUP, SUMIFS, Pivot Tables), Product Performance Analysis & Reporting, Strategic Pricing & Launch Planning, E-commerce and Remote Collaboration